Coolibar Tracking Order Status

I have read the reviews regarding poor customer service at Coolibar. I am quite surprised. Two ladies in customer service went out of their way to make my experience wonderful. I failed to add expedited shipping after having difficulty with the site, so I had to order a second one to receive it before I left on a tropical vacation. One agent refunded the expedited shipping on the second order. The second agent was also very helpful regarding a refund for the cap that arrived late due to my error. I hope you will give the customer service department a chance to make things right when there is a problem with an order.

I seriously cannot believe all the negative reviews about Coolibar's customer service, as I had an EXCELLENT experience - both times I dealt with them! The first was when I placed a large order for Christmas, but forgot to enter the 40% coupon code. I called right away and was told I had to wait until the items were received and I knew I was going to keep them. Seems like a hassle - but it's actually a sound business practice considering how people scam by returning discounted products for a full-price refund. I received the items, loved everything, called, and a credit was immediately issued! The second experience was when a side visor broke on a hat. I emailed a picture, expecting them to respond within a week or so. I was so surprised when I received an email within 15 minutes with my new order number, stating a new hat was on its way! I was told I could keep, donate, or toss the original hat. The replacement hat arrived in about 4 days. My experience with the items is: they are as described, fit well, no quality issues, reasonably priced for the sun-protection category, and look great! For me, overall FANTASTIC customer service and great, quality products!

I order a short sleeve swim shirt. I never heard back from coolibar, I only got an email from PayPal. Pay pal gave ne a refund. The next day I got an email from Coolibar and they said that my email address was incorrect (it was not). I finally received the shirt and put in on for my water aerobics class. Immediately it started moving up. The "ripper" on the bottom was useless. I called Coolibar and they said it must have been too big. It was supposed to fit snuggly. I ordered the same size I always wear. The web site does not suggest to order a smaller size. They mentioned the strip at the bottom of the back of the shirt. I don't know that it was supposed to do. it did not stick to anything. I gave them a 2 because I got I refund minus shipping and tax.

I bought their Savannah Sun Blanket which was pretty pricey for a small lightweight blanket that is barley big enough to use as a shawl. It was soft and lightweight which was nice and kind of reminded me of a baby blanket. But the first time I washed it, it tore in my washing machine. Very delicate material! They should recommend hand wash only for this item. No returns or refunds from them - emailed them. I am giving them 2 stars though as they responded to my email very fast. So good customer service but I don't know about the quality VS price of their products. They offered me 15% off if I buy again. Unfortunately I will not be buying from them again. Way too expensive for a small piece of material - which now looks like an old rag after being ripped. I ended up buying one of those $10 microfiber super absorbent towels after on Amazon - twice the size and thick for sun protection. Much better quality too.

I am very impressed with the customer service! The bead broke on the strap of the hat. I sent a message to their customer service and a replacement was sent within 24 hours of my message. High quality!