Coolibar – Coupons, Promo Codes & Special Offers (19)

I have read the reviews regarding poor customer service at Coolibar. I am quite surprised. Two ladies in customer service went out of their way to make my experience wonderful. I failed to add expedited shipping after having difficulty with the site, so I had to order a second one to receive it before I left on a tropical vacation. One agent refunded the expedited shipping on the second order. The second agent was also very helpful regarding a refund for the cap that arrived late due to my error. I hope you will give the customer service department a chance to make things right when there is a problem with an order.

I seriously cannot believe all the negative reviews about Coolibar's customer service, as I had an EXCELLENT experience - both times I dealt with them! The first was when I placed a large order for Christmas, but forgot to enter the 40% coupon code. I called right away and was told I had to wait until the items were received and I knew I was going to keep them. Seems like a hassle - but it's actually a sound business practice considering how people scam by returning discounted products for a full-price refund. I received the items, loved everything, called, and a credit was immediately issued! The second experience was when a side visor broke on a hat. I emailed a picture, expecting them to respond within a week or so. I was so surprised when I received an email within 15 minutes with my new order number, stating a new hat was on its way! I was told I could keep, donate, or toss the original hat. The replacement hat arrived in about 4 days. My experience with the items is: they are as described, fit well, no quality issues, reasonably priced for the sun-protection category, and look great! For me, overall FANTASTIC customer service and great, quality products!

I am very impressed with the customer service! The bead broke on the strap of the hat. I sent a message to their customer service and a replacement was sent within 24 hours of my message. High quality!

As an Englishman who moved to Texas as an adult, I am in desperate need of sun protection, since I never became accustomed to such fierce sun exposure. Luckily for me, my Texan wife and Australian mother-in-law are both very aware of the dangers of over-exposure to harsh sunlight, and they introduced me to Coolibar products. To date, I have bought several tops (t-shirts, performance (athletic) tees, cycling jerseys and swim shirts), swim shorts and sun hats, and I'm very happy with everything I have bought. All of the orders I have placed were dispatched the next day, and received by me within 4 or 5 days. I have used Coolibar clothing to good effect on vacation in Cancun and Australia, and also on a Caribbean cruise, and they are my first-choice clothing whenever I intend to be outdoors for 20 minutes or more in the heat of Texas summer. Having Coolibar clothing allows me to be outside for extended periods without fear of becoming sunburned, which I cannot do comfortably in any other clothing. I have found no comparable products anywhere online, and will continue to buy all of my sun-protection clothing exclusively from Coolibar in the future.

I am a bit obsessed about sun protection. But most of the clothing is really pretty tacky or just plain frumpy. Finally I have found a great company that makes attractive clothes that I want to wear. They have some adorable swim shorts that cover a multitude of "sins" as well as protect me from the sun--and I look great too! The workout shirts fit great, look good and are comfortable even in the heat. Finally someone is making something attractive that gives the sun protection we all need! They also have a website that is easy to use and they ship stuff very quickly! I've already re-ordered more stuff!