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Coach USA Rating

TrustScore 4.8 out of 54.8Reviews 30263026

Last Coach USA Reviews from Trustpilot

Jelena
Airport bus, from and to the Newark Airport

Took bus from Newark airport to Port Authority, had no issues, maybe was a good timing, but on Monday afternoon when we had to take the bus to the airport, came on time to the station, lots of people, only part of the line fit into the first bus, we had to stay out, next bus was canceled, due to sick driver, never had replacement, next bus was after 30 min, line was getting even longer, everyone started to get stressed, because of pressure of missing the flight. Some people with tickets started to take taxi. best not to buy tickets in advance, just keep exact cash, so in case you are late for your flight you can grab a taxi,

Florian
Lost backpack

I forgot my backpack in the Newark AirPort Express when I left the bus at Bryant Park in Manhattan. The backpack included more than 1000.- $, important documents, clothes, sunglasses etc. I was really frustrated, but it was only my fault. After giving up a ticket at Coach USA I got everything back after three days. I‘m so happy that the bus driver was so honest to bring everything back to the lost and found center. It is fantastic that despite of these chaotic times there are fellows who are so correct, trustable as well as reliable.

Donald Gundlach
Not great.

Be sure to add 30 mins to your expected travel time from Kenosha WI to O’Hare. The bus was 15 mins late then just stopped at a gas station across the street for another 10 mins. It was standing room only on the bus. People were very reluctant to move luggage off of seats to allow others to sit for the 40 min ride to O’Hare. The driver should have made an announcement to everyone to move luggage off of seats. Probably a first and last trip for me with this transport company.

Deborah
I truly wish NJ Transit employees were…

I truly wish NJ Transit employees were as nice as Coach Bus drivers!!! Amazing customer service !!!

Yolanda Stewart
The FACT that the drivers are no longer…

The FACT that the drivers are no longer ENFORCING the mask mandate 🙄😒

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