Chic Soul Tracking Order Status

I have been shopping at Chic Soul for a couple of years now. They have a great variety and the pricing is comparable to the majority of online boutiques. Plus they have sales or send out coupons when you order. I am surprised by the negative comments. Their customer service is amazing. I believe the sizing differences is due to the fact that they sell different brands and that happens at all stores.

Not the best quality items. Some items I never received after 2 months. I sent a message, they did refund, but never sent an explanation sorry anything for never receiving my items. Honestly, they may not have said anything about the items I hadn’t received if I didn’t email them. I’ve ordered before when they first started and it was great. Now I’m very hesitant to order again. The quality and service isn’t there anymore.

So surprised at all of the negative reviews! I've ordered 80% of my work clothes from Chic Soul over the past few years, so I've had a ton of experience with them & would absolutely recommend. Their customer service is incredibly quick & friendly! I've always been impressed by the quality. I definitely feel like prices are fair. Sure, I've had some items that didn't work for me, but just because it didn't work on me doesn't make all of their clothes universally "unflattering" as another review mentions. Returns are store credit only, but that's really not unusual for online shopping. It's also incredibly easy to find their return policy on their site before ordering, so any criticisms of that policy seem to be based out of customers' not doing their research.

My items do ship quickly. However, if something is out of stock you are not notified in a timely manner. It is hard to return and exchange because you have to pay for shipping. They try to force you to take a store credit. Some of the items I've received I really truly love and I think are really nice quality. Other items are very cheap looking, very thin material, see-through etc. It's hit and miss. But their prices are too high for what you are receiving in my opinion. It's basically an overpriced Shein. Everything I received has come from two different brands umgee and haptics. I can't remember what brand the jeans were. They also put their own brand on a few items as well. It's overpriced fast fashion, I haven't received anything that I feel would last more than a season or two. FYI you can buy umgee brand on Amazon etc. It's not a brand only chic soul carries. They just wholesale to different people. My biggest issue is that the reviews on items are sketchy. I personally have left several reviews on items on their site with honest feedback and although they reply to me, they do not post the reviews unless they are five stars. I don't agree with that. I think I can enjoy a shop, and still leave honest feedback about certain items. Since they are a boutique and get items from different vendors, sometimes some items won't be what you are expecting. I have never left a review that wasn't honest. I just checked their site because I left a four-star review for a sweater I recently bought and it is not posted. But there are all five star reviews. Just something to keep in mind when you are shopping there... Also they claim to be a plus size shop but continue to let a thin model advertise.. They sure love taking money from the plus size community but are embarrassed to use a plus size model 🤦🏻‍♀️

Normally I never do reviews, but I can across this and I was shocked at the reviews. I have ordered from Chic Soul 27 times (yes I counted before I wrote this). Yes, there have been times that I got the clothes and was not crazy about it once I tried it on and I did return it. However, there has never been one time that I questioned the quality of the clothing. Everything that I have bought or even returned has been great quality. I started purchasing from them in 2020, and I still have all of the clothes hanging in my closet and I wear them all the time. I get compliments on everything I have bought. The things I have returned were because I didn’t like how they looked on me, and one time I orders a dress that I felt was too see through and wasn’t lined. I learned my lesson from that, and now if I see something that I like but it does not clearly state that it is lined, I just message them on their website and they usually get back to me in less than 5 min ( if it’s during the day). They also clearly have the dimensions of everything in their website . I was not thrilled with the return policy only being in store credit, BUT I love the selection of clothes so much that it isn’t that big of a deal to find something else. Also, returning the clothes is super easy, there is an option to either mail it back or take it in to select retailers (kind of like what Amazon does with Kohls) and return it. I always just take mine to Ulta and return them. They take the clothes and you are emailed a credit minus like $7 for shipping. Far easier that packing it up and shipping it yourself and it costs the same or less. I have also NEVER had an issue using the credit, in fact one time I lost the email with the credit code, and messaged Chic Soul and they sent me a new email with the info. I think their customer service is amazing. Recently a dress I ordered was out of stock, I messaged them and asked to substitute a different color of the dress, and they responded back that they had mailed out the new color I requested. I never have seen customer service that personal and that quick at responding.