Chic Soul – Cashback, Rebates & Rewards

I have been shopping at Chic Soul for a couple of years now. They have a great variety and the pricing is comparable to the majority of online boutiques. Plus they have sales or send out coupons when you order. I am surprised by the negative comments. Their customer service is amazing. I believe the sizing differences is due to the fact that they sell different brands and that happens at all stores.

So surprised at all of the negative reviews! I've ordered 80% of my work clothes from Chic Soul over the past few years, so I've had a ton of experience with them & would absolutely recommend. Their customer service is incredibly quick & friendly! I've always been impressed by the quality. I definitely feel like prices are fair. Sure, I've had some items that didn't work for me, but just because it didn't work on me doesn't make all of their clothes universally "unflattering" as another review mentions. Returns are store credit only, but that's really not unusual for online shopping. It's also incredibly easy to find their return policy on their site before ordering, so any criticisms of that policy seem to be based out of customers' not doing their research.

Normally I never do reviews, but I can across this and I was shocked at the reviews. I have ordered from Chic Soul 27 times (yes I counted before I wrote this). Yes, there have been times that I got the clothes and was not crazy about it once I tried it on and I did return it. However, there has never been one time that I questioned the quality of the clothing. Everything that I have bought or even returned has been great quality. I started purchasing from them in 2020, and I still have all of the clothes hanging in my closet and I wear them all the time. I get compliments on everything I have bought. The things I have returned were because I didn’t like how they looked on me, and one time I orders a dress that I felt was too see through and wasn’t lined. I learned my lesson from that, and now if I see something that I like but it does not clearly state that it is lined, I just message them on their website and they usually get back to me in less than 5 min ( if it’s during the day). They also clearly have the dimensions of everything in their website . I was not thrilled with the return policy only being in store credit, BUT I love the selection of clothes so much that it isn’t that big of a deal to find something else. Also, returning the clothes is super easy, there is an option to either mail it back or take it in to select retailers (kind of like what Amazon does with Kohls) and return it. I always just take mine to Ulta and return them. They take the clothes and you are emailed a credit minus like $7 for shipping. Far easier that packing it up and shipping it yourself and it costs the same or less. I have also NEVER had an issue using the credit, in fact one time I lost the email with the credit code, and messaged Chic Soul and they sent me a new email with the info. I think their customer service is amazing. Recently a dress I ordered was out of stock, I messaged them and asked to substitute a different color of the dress, and they responded back that they had mailed out the new color I requested. I never have seen customer service that personal and that quick at responding.

I got a pair of KanCan jeans I LOVE and ripped. They were the last place I could find with them in my size. I was weary from the reviews, but it was quick and as expected!

Love love this shop! I have spent hundreds here. Clothes fit and feel great. Shorts are fabulous! I always get my clothes quickly my order is always correct. My last order my coupon didn’t get applied but they sent me a gift card for the amount I would of saved with my coupon. Great customer service always very friendly. BUT returns are for store credit you do not get refunds so there’s that. I have never needed to return anything.