CAUSEBOX Tracking Order Status

The subscription boxes are great, and you get much more than you paid for. BUT - the customer service is awful. Their replies are automated, not tailored to the customers concern/issue. The shipping for market orders (additional order outside the subscription package) take months to ship, and many times are missing items. Very disappointing.

Low quality items abound with some gems, but not worth it. Most of the things I got from them broke or became unusable with in a few months. Granted, I generally only get high quality items that last years with good care, so maybe it’s on me for not being much of a “consumer”. In 1 year I found 2 products I really liked, but didn’t have enough of a need for them to restock. I’m a bit on the minimalist side and decided to try CauseBox for a year as the most interesting sounding subscription box. Between the low quality items and not being able to customize everything (thus getting useless items like toner I’m allergic to), I won’t be going back. However, if you’re really into subscription boxes, it seems to be among the better options. Always gave me great customer service.

I have been a very satisfied customer for over a year. I chose an annual membership because I wanted the opportunity to customize my boxes and I enjoy choosing the items I will receive. I have found that most products are well-made and of good quality. I also take advantage of the add-on market to make purchases at significantly discounted prices. Altogether, the subscription box and add-on market give me a great opportunity to try new personal products, make personal purchases for myself and home, and stock up on unique and lovely gifts ahead of Christmas and birthdays. Boxes come with a pamphlet describing the provenance of products that come from and benefit small, women-led businesses and artistic endeavours from around the world. I’m aware that Causebox/Alltrue also support and promote women’s interests through advertising, awareness campaigns, and direct donation. For all of these reasons, I’m happy to purchase my subscription at a higher price than I’d expect from other subscription boxes. All of that said, the past year has seen challenges related to the pandemic and consequent disruptions to global supply chains that have affected all businesses, including this one. They have posted shipping times on their website, and they update order information on customer accounts to show when an item has shipped. It’s pretty obvious that many customers do not consult the website before venting on the company’s social media pages and on review aggregators like Trust Pilot. That’s too bad, and particularly hard on the real people behind this little company.

I just got my first box yesterday after Causebox changed to Alltrue. It was terrible aside from the fact that the summer box arrives at the end of summer practically. Nothing in the box was wrapped, I opened it and it had all been thrown in. Nowhere in the box was a description of what was in the box so I had to research each item. They used to have a catalog in the box that told about each item which was important to me. This box was full of serums which are so natural they don't work and yet another carry along cutlery set which I would never buy. What a dissappointment. Canceled my susbscription.

They delete EVERY negative review on their social media . This to me is disgusting ethics. The products and customer service should stand on its own merit . A business that has to delete over half and sometimes all of the comments on each post on their page has something to hide . Customers should be able to judge for themselves how to perceive the company . They also appear to try have very misleading advertising and seem to try and trick new subs . Only ANNUAL members can customize . Most reviews on here are accurate experiences and they hide these at all costs. Ps... they openly bash the former president of the US , seem to hate conservatives and have a political agenda ... disgusting . Just read their response and comments on the post they authored asking about activism ... that is just one.