Cathay Pacific Tracking Order Status

Flight cancelled just one day before flying, appreciate Cathay Pacific provided customer service thru WhatsApp which was fast and convenient. I got a full refund and also got the transport ticket fee compensated. Thank you.

My missus and I were in Hongkong from 26 Dec 2023 to 31 Dec 2023. We flew with Cathay Pacific and . Our return pm flight was cancelled and rescheduled to 1 Jan 2024 7.50am. As it was over New Year, we had to fork out $400 to extend our stay for 1 more night. We were not happy with the Best Western hotel but as the online bookings were taken up hither and thither for the New Year festivities, we had to bite the bullet and decided to spend 1 more one night at same accommodation. We could not enjoy the New Year celebrations as the roads were closed until the morning of 1 Jan for the countdown and firework and we had to get up at 4am to take the first train to the airport. We lodged our complaint officially on 30 Dec 2023 and seek a reimbursement from Cathay Pacific for the hotel extension which was more than doubled the usual rate. The airline acknowledged receipt of the request but never came back with a reply. It has been 4.5months now.

Meerdere keren contact met servicelijn gehad. Geen enkel antwoord op mijn vragen gekregen.

Noi abbiamo viaggiato in economy. Posti molto stretti, ma forse ormai sono tutti così. La cosa che più ci ha scioccati è che in un viaggio di 13/14h tra Milano e Hong Kong il servizio sia passato solo 2 volte, colazione e cena. Mai passati con il carrello a dare uno snack, una bibita, a chiedere se si aveva bisogno. Quando son passati con la cena non avevano neanche le due opzioni, ne era rimasta solo una, ed eravamo a metà dell'aereo. Il servizio scadente sia all'andata che al ritorno. Di positivo nella nostra esperienza l'intrattenimento che era funzionante e completo. Non ci sono stati ritardi.

I have flown 3 times with Cathay Pacific & 2 of the 3 were delayed. You need to purchase seats at an extra cost to ensure you sit with your family. This is more frustrating than the delays. My most recent flight to Heathrow from Hong Kong my case was damaged also. Not my first choice for long haul airlines.