Cambridge Satchel Tracking Order Status

I love my little satchel. Lovely colour and so beautifully made. 💗✨ Always very friendly and helpful staff in the Cambridge shop as well.Delivery was quick and well notified.

Purchased a Batchel for my wife 12 years ago. Recently had it damaged due to some mould/mildew in our storage closet. Contacted them out of the blue if there's anything that could be done and received a list of helpful tips within hours. They had no obligation to help, but took at least 15 to 30 minutes of their time to provide some after-care to an old customer that they might not make a penny on anytime soon. Top notch. Thank you Amy and the Satchel Co team. When time comes to replace the bag, I know who I'll be visiting.

Another misleading offer from the Company. ‘20% off the entire site’ …. only the entire site doesn’t mean entire …it excludes trunks which are one of their main products. Not sure when the word ‘entire’ meant ‘only part of’. Not sure I want to do business with a company that is ‘entirely’ comfortable misleading its customers, however good their products might be. Also, be aware that 10% off your first order doesn’t mean that either unless you have chosen a few selected products in your first order.

Ehh. I thought the leather was going to feel lux but tbh, it feels cheap. Esp the straps. I wanted to return the bags but the shipping costs just as much as the bags. You’re responsible for shipping FYI. So you better pick what you can live with even if you don’t like it. Two stars for responsive customer service. For both reasons, I will not buy this brand again.

I went there with my wife in late February (Convent Garden), and the service was excellent. We were running late to catch a flight but the attendant could still expedite things and engrave the message we wanted in next to no time. The backpack is of excellent quality. We became customers and will return.