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Had an issue with my flooring being damaged and BuildDirect and Mark in the Customer Service team helped me resolve this quickly and efficiently

I received a shipment of flooring today from Builddirect. When it arrived there was a box that was damaged and the flooring was damaged. I called Builddirect customer service and Mark Stansfeild was very helpful. He said that he would send me a replacement box. Within an hour I got an email saying that they are sending the replacement. Mark Stansfeild was great. Fast and professional. I would definitely recommend this company.

Mark Stansfield was unbelievably helpful. He went over and above and beyond to send product samples, explore all options, answer my many questions. Communication was just excellent. An excellent company with great customer service.

I ordered the JF Outdoor Composite Interlocking Deck Tiles from Build Direct. Build Direct is easy to work with. Helped me change my order a day after placing in order to change color choice. Product arrived timely. Tiles seem solid and well made. I think the word "interlocking" is an overstatement. They do hold together, just not with a positive snap together feel like a Lego block. The slats on the tile are screwed on securely. I expected the slats to be precise and consistent like the were all made on the same jig. In reality the tolerances are loose enough so they do not leave a perfect + shape at the intersection of 4 tile corners. The lack of precision also leaves some tiles look like they are not quite flat because the spaces are not parallel. Overall the floor looks good and I'd buy again. I just expected a composite factory made product to have tighter tolerances.

Mark has been a great help with our renovation! We have ordered floors directly through him on multiple occasions. he's extremely responsive making a stressful renovation seamless!