Brownells Tracking Order Status

Ordered a part, it'll be here tomorrow very happy with Brownells but I will well I already was cautious to what our Customs would allow in here in Canada, the part I did was an allowable item under law so of course it finally had went through customs and it'll arrive. That part will be with my whole life, it will allow to work with the antiques .455 to the .45 acp so it is helping expand my enterprise in the Antique market So very happy that I was privileged to be able to buy that

I’m not sure why people are complaining about customer service with Brownells. I had a an issue with FedEx delivering my package to the wrong address and when the FedEx claims department denied my claim despite the evidence, Brownells took care of the issue and shipped me a replacement. Tessa on the mobile chat helped get my information to the right people and Dustin with customer service got me squared away with my replacement. This was my first time doing business with Brownells and it was a very expensive purchase for me, so the fact that there was no hassle, just quality customer support, really helped remove the stress of the situation. They will get my business in the future.

Update 7/27/22: Customer service finally responded and corrected the shortage on my order. It took about 6 weeks, but they did fix the problem. I ordered a thousand rounds of ammunition. The price was decent and the shipping was reasonable. Unfortunately, I was shorted 50 rounds. I've called numerous times and emailed numerous times including pictures. It's been over a month now and I've been unable to get any satisfactory response from the company. I was told that my complaint was in the queue and that they would get to me as soon as they could. They were very busy. Disappointed is an understatement.

This is not a 5 star review, I just wanted you to read another less than 1 review in a different spot. Brownells sucks! Ordered in stock 9mm bullets, was supposed to ship in 3 days, a week later... no email, no tracking number, checked order online... BACK ORDERED! Looked at website again... In Stock! They play bait and switch... Called, emailed, no response or call back. I have to wait 11 days to open dispute with discover. I will because I am going on trip and I don't want 1000 bullets sitting on my front porch. Will never order from them again.

Was originally quoted 5 days to receive the item, ended up being 16. My order wasn't even processed until day 13. Then I was told they were covering shipping costs for me for the "technical update(I understand that but this given situation was a joke), which that never happened. They sent me the correct product. That's about the only positive thing I have to say. Won't be ordering from them again if a company can't keep their word.