Broadband Genie Tracking Order Status

Very straightforward process, I received my Amazon gift card which has now been applied to my account. Thanks for a prompt and efficient service.

7/9/23: Applied for Shell Energy BB and registered online with BB Genie at the same time to claim my £85 Amazon voucher. 26/11/23: Their online Voucher Tracker has no record of my application (despite my screenshot from 7/9/23 showing otherwise), so when prompted I entered my details so that they could investigate and get back to me. 24/11/23: BB Genie have not got back to me so I left a voicemail with them to call me back and left a written formal complaint. Less than one hour later they got back to me and explained that the Voucher Tracker is broken and doesn't forward to them details to investigate. I was also told that the initial applications may not work. However my details were taken again and I was promised it would take 2 to 3 months for my voucher to come through. 20/12/23: My voucher email has arrived and I've now turned it into an £85 credit on my Amazon account. In total took over 100 days to get the voucher

Voucher simple to activate when sent by email. Little worried it had got lost as took quite a while to come through (although was told this at the beginning)

Bought Shell fttp Broadband through Broadband and received a £100 Amazon voucher. It takes 3/4 months to get your voucher but they send you a link when it's time to receive it.

I forgot to claim my reward within the set time but after explaining how silly I had been to the nice people at Trustpilot they reviewed the situation and honoured their commitment. Amazing customer service thank you Trustpilot and thank you Broad band Genie.