BoxLunch Tracking Order Status

Nothing but good experiences here, just wish their online inventory was in stores.

Great customer service, arrived on time, great unique products

I'm from Canada but my orders arrive pretty quickly and in good condition too. When I went to Tennessee I went to multiple Hot Topics and found great stuff. BoxLunch was amazing too. I ordered from there to ship to my friend's house and the order came in mint condition. In both stores the folks are amazing and it gives off a nice welcoming vibe. Pricey? VERY. But that's because it's all official merch and that stuff will always be expensive. The online HT store can be wonky when popular stuff gets put up though.

Great when you're visiting the store in person, ordering online however is a whole other story!

So I make an order. Shirt size too big so customer service said an exchange would be free. No prob. So I sent it back. A month later I contact them wondering what’s up. They say they refunded me $17.66. Of a $30.20 order and it’s not coming. So I’m being short changed $12.54 and no shirt to be had. I contact them, show they are messing up, they send over another $6. So now I am short $6.54. For no reason. Order summery changes from $30.20 to $24.20 after. To make my order look like it was less. I have screen shots of before and after and the bank doesn’t lie that I am still being short changed. I loved BL/HT but now I’m so bitter from being strung along. I literally paid them to lie to me in the end. The loss of a few dollars is nothing. What got me was having my emotions and patience strung along for a month by customer service and exchange update emails. This was supposed to be an important sentimental item for an event even if they thought it was silly. I would have rather kept the oversized shirt then go through this and still be at a loss. Never again. Guess they won out on me. They kept the shirt and got a free $6.54. To think I loved and trusted this company. The in store mall people are nice but their online presence and practices are so rude and scammy.