Boss Audio Tracking Order Status

I bought the B82ABT and have been disappointed with the audio quality and volume. They are IPX5 rated according to their description but the speakers filled with water from rain alone, so clearly not true. Now the board is fried from water. BOSS audio won't honour their warranty despite it being just over 1 year (within 3 years with professional installation) and have simply stated that they won't replace and haven't given a specific reason and now refuse to communicate. The worst customer service and the warranty is not worth the paper it's written on. I later learned that although they titled it as an 800watt pair of speakers, the subtitle says they are 200 watts per speaker which means you need to buy x2 pairs of speakers to get the 800watts. That's like selling a car as having 1000hp, but only if you buy two of them. It's misleading marketing.

I have a whole 27 page document of emails. I bought a BOSS BCPA14 for my partner. Not even a month after getting it, the digitizer went. I contacted BOSS audio, and they told me first that they required me to DAMAGE THE RADIO so they could send me a new one. I broke the screen, they claimed photoshop. I sent another one. And after being told that only breaking the screen was acceptable, they THEN insisted that I CUT THE WIRES TO THE RADIO, DESTROY THE PINS AND CONNECTORS, ETC. I did everything I was told, and now I'm being told no replacement. I got told by "Christian" from BOSS that it was "Entirely your (my) fault." The only helpful individual was William. I am appalled at the unprofessionalism offered by this company and horrified that A company can get away with this.

A speaker mount broke. Attempted to order one thought the Boss Audio "Technical Support". The automated tech support answering system stated that I was caller 'zero' and my call would be answered in the order my call was received. After 30 minutes of waiting I pressed '1' for call me when a customer support agent is available. They called about an hour later and asked for my email address and stated that instructions for ordering would be sent via email. After 12 hours no email was received (nor in the spam box). So I submitted a request via their form on their tech support webpage. As of 24 hours I've only received a response stating that my inquiry had been received. Fairly worthless Tech Support and Customer Support.

I've been using Boss Audio stuff for over 5 years. They sound great and price is unbeatable. I gave started use their product, because it came with more bells and whistles for the same price range as other companies. For sure it was best bang for the buck from my research. I've had a DVD car head unit's touch screen didn't work one month before the warranty expired. Their customer service set everything up sent me the shipping labels right away. I asked them if I could upgrade to their newer model and they said I could by just pay for the difference in price. Their customer service has been always awesome. they helped me when I was having trouble installing before also. Good price, quick warranty service and awesome customer service, how can you go wrong? I've been burnt by internet retailers customer service, which is non existence (or very very hard to find the link on their website) too many times, but these guys are very good!

I have been buying BOSS equipment for over 17 years. warranty is great and the stuff lasts. Their customer service was not all that but they have stepped that up over the years