Boss Audio – Cashback, Rebates & Rewards

I bought the B82ABT and have been disappointed with the audio quality and volume. They are IPX5 rated according to their description but the speakers filled with water from rain alone, so clearly not true. Now the board is fried from water. BOSS audio won't honour their warranty despite it being just over 1 year (within 3 years with professional installation) and have simply stated that they won't replace and haven't given a specific reason and now refuse to communicate. The worst customer service and the warranty is not worth the paper it's written on. I later learned that although they titled it as an 800watt pair of speakers, the subtitle says they are 200 watts per speaker which means you need to buy x2 pairs of speakers to get the 800watts. That's like selling a car as having 1000hp, but only if you buy two of them. It's misleading marketing.

I have a whole 27 page document of emails. I bought a BOSS BCPA14 for my partner. Not even a month after getting it, the digitizer went. I contacted BOSS audio, and they told me first that they required me to DAMAGE THE RADIO so they could send me a new one. I broke the screen, they claimed photoshop. I sent another one. And after being told that only breaking the screen was acceptable, they THEN insisted that I CUT THE WIRES TO THE RADIO, DESTROY THE PINS AND CONNECTORS, ETC. I did everything I was told, and now I'm being told no replacement. I got told by "Christian" from BOSS that it was "Entirely your (my) fault." The only helpful individual was William. I am appalled at the unprofessionalism offered by this company and horrified that A company can get away with this.

I purchased the Boss BVNV9384RC on Amazon and after installing it (which took a lot longer than expected due to Crutchfield and other sites NOT listing all of the harnesses that are needed to get it working with my truck) I found that the RDS feature was not working. I contacted Boss support who said that because of the plandemic that they could not get the RDS chips and that they "scrubbed their website and packaging to remove this". I sent them a picture of the box which lists this as a feature. They "found" a replacement in the warehouse and after installing this one has been a COMPLETE nightmare. The deck constantly resets itself and I lose all of my presets. If I shut off my truck and the deck is on AM, when I start back up there is nothing but static until I switch to FM and then back to AM. However, that posed a problem because the touch screen is unresponsive most of the time. After contacting them again, they had me factory reset the deck and made things FAR worse. The audio was terrible and all the other problems were still present. Boss offered to replace the deck again. I asked if RDS would still be in the replacement deck which they assured me that it would. They sent me instructions for their new "field destroy" process where you smash the deck and send them pictures for them to replace the deck. It was at this time that they divulged that RDS is not an option on the replacement. I've been in IT for ~20 years and any manufacturer that I've either worked for or dealt with will always either replace with the same product (like for like) or upgrade you to another product if they no longer have the one you purchased in stock; however, the replacement always has the same or better specs. Not Boss. Worst purchase I've ever made and regret every second of this purchase so far. Side note: I'm not impressed with the deck to begin with. The features seem poorly designed and not well thought out. For instance the time is much smaller than all other fonts on the screen and in a gray color which makes it difficult to see on a black background. You cannot change the background either even though there are theme options, but those are for a different function. Don't waste your money!

I've been using Boss Audio stuff for over 5 years. They sound great and price is unbeatable. I gave started use their product, because it came with more bells and whistles for the same price range as other companies. For sure it was best bang for the buck from my research. I've had a DVD car head unit's touch screen didn't work one month before the warranty expired. Their customer service set everything up sent me the shipping labels right away. I asked them if I could upgrade to their newer model and they said I could by just pay for the difference in price. Their customer service has been always awesome. they helped me when I was having trouble installing before also. Good price, quick warranty service and awesome customer service, how can you go wrong? I've been burnt by internet retailers customer service, which is non existence (or very very hard to find the link on their website) too many times, but these guys are very good!

I have been buying BOSS equipment for over 17 years. warranty is great and the stuff lasts. Their customer service was not all that but they have stepped that up over the years