Boori Tracking Order Status

I ordered from Boori as they stocked the only floor bed I could find that met the safety standards for our young baby, had a frame that raised the bed off the floor for air circulation, and didn't have a house attached to the top of it! I was wary placing my order because of the number of bad reviews, but given I couldn't find a comparable product anywhere else I decided to risk it. I needn't have worried. I ordered on a Sunday night. I had a query about my order that the customer service team replied to promptly on the Monday. I received an email to book my delivery on the Tuesday. It could have been delivered on the Wednesday but that wasn't convenient for me so I booked for the Friday. I was given a delivery window the night before so didn't have to waste my entire day waiting in, and it arrived on time with two friendly delivery drivers. The bed and mattress were well packaged, no damage, and no missing components. The bed was easy to build, with good instructions, and we've been impressed with the quality of it. We are so pleased with the bed and were so impressed with the speed of dispatch and delivery, and the prompt and polite communications from the customer service team. I don't write reviews often but wanted to on this occasion to provide some balance to the negative reviews, as they are nowhere near representative of our experience with Boori.

Hello, Boori, can you please be quicker at sorting out your own messes? I'm tired of seeing my kids sleeping on the floor while 80% of their bed is in my living room and 20% in your warehouse. EDIT: it took complaining on all possible social media channels to get the missing box delivered. Very cheeky from the Australian office to send me an email asking to removed my 1-star review since my order was placed in the UK and sending me the local contact details (which I had already as they're very easy to find in the Internet), when they should be focusing on how poor the UK team operations is. Not buying again and not recommending to any of my Interior Design studio clients.

I ordered some storage boxes and clothes rail to fit on top. Only the clothes rail and some boxes for the storage unit arrived. I was fuming. I read some of these reviews and panicked. I tried calling and emailed. I never got to speak to anyone but after a couple of hours they responded via email. I might also add that I'd contacted them via Facebook and but a stop to the payment through PayPal. They asi responded on Facebook. After panicking, I have to say they resolved the issue and informed that the my parcels have been shipped. I checked this info with the supplied tracking info and they are now built in my daughters room. Really pleased with them. Yes, they are not a big corporation and definitely have a long way to go with how they operate. However, I got my goods and i am very pleased. I think because the products they sell are premium prices that we expect a better service. And rightfully so! I think communication could've been better and my situation could've been avoided with a simple email explaining that my goods would come in 3 shipments. Which in itself was annoying. But, on this occasion, I am a happy customer.

Bought a single bed for my son. Boori sent an incorrect box full of bunk bed bits. Took four days to get a response from customer services. To be fair the correct bits did arrive three days later. Offered 10% discount on their website as a goodwill gesture which is what you get if you sign up to their newsletter. Pitiful.

Whilst I appreciate there are some bad reviews on here. I honestly can’t fault the furniture quality and price. We ordered 2 neat single beds and 1 neat 3 drawer chest. The quality and finishes are excellent. The paint is of good quality and thickness. The construction materials are also great for the money. We bought when they were having a sale. You honestly will struggle to buy furniture of this quality and ease of assembly elsewhere. From my experience with them I can’t fault it. A very happy customer, who will happily do business with them again. Many thanks Boori