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I ordered from Boori as they stocked the only floor bed I could find that met the safety standards for our young baby, had a frame that raised the bed off the floor for air circulation, and didn't have a house attached to the top of it! I was wary placing my order because of the number of bad reviews, but given I couldn't find a comparable product anywhere else I decided to risk it. I needn't have worried. I ordered on a Sunday night. I had a query about my order that the customer service team replied to promptly on the Monday. I received an email to book my delivery on the Tuesday. It could have been delivered on the Wednesday but that wasn't convenient for me so I booked for the Friday. I was given a delivery window the night before so didn't have to waste my entire day waiting in, and it arrived on time with two friendly delivery drivers. The bed and mattress were well packaged, no damage, and no missing components. The bed was easy to build, with good instructions, and we've been impressed with the quality of it. We are so pleased with the bed and were so impressed with the speed of dispatch and delivery, and the prompt and polite communications from the customer service team. I don't write reviews often but wanted to on this occasion to provide some balance to the negative reviews, as they are nowhere near representative of our experience with Boori.

Whilst I appreciate there are some bad reviews on here. I honestly can’t fault the furniture quality and price. We ordered 2 neat single beds and 1 neat 3 drawer chest. The quality and finishes are excellent. The paint is of good quality and thickness. The construction materials are also great for the money. We bought when they were having a sale. You honestly will struggle to buy furniture of this quality and ease of assembly elsewhere. From my experience with them I can’t fault it. A very happy customer, who will happily do business with them again. Many thanks Boori

We're waiting on our third delivery from Boori, all for kids furniture. I didn't read these reviews before, and so far I'm glad. The loft bed, wardrobes and chests are very good. High-quality construction, nicely finished and easy to assemble. We had one slight issue with a bashed corner and damaged paintwork on one of the chests, though customer service immediately arranged for a replacement and collection of the old one. Very friendly and helpful. Only criticism is the UK carrier they use - ArrowXL - Arrow never have slots available within 2 weeks, so delivery is relatively long. Ready for delivery therefore means a few weeks. Arrow is extremely unhelpful - this is not directly the fault of Boori though, so I've reviewed Arrow separately. This is the only reason for the 4 star.

We purchased the Boori sleigh furniture set through a channel partner. Unfortunately one of the pieces had some issues however, this was quickly resolved over email by Hanna. She arranged for Gary and Lee to attend our property on multiple occasions. They provided us with a new piece and even put it together for us. I cannot recommend Boori enough. The quality of the furniture paired with the customer service more than exceeded our expectations. Thank you Boori, we will be recommending to all the expectant parents within our network.

I ordered the compact cot for my newborn girl. It’s wonderful no complaints about either the service or the product. Delivery was fast and I’m really pleased with the way it looks and also how good the quality is. I’d shop here again for sure.