Bloch US Tracking Order Status

They have just the pointes i needed

I was at Bloch at Town Hall today (on the 02.12.21 at around 3:30pm) and the guy who was supposedly "serving" me asked me to do the usual protocol i.e. sign in, show him my vaccination... I did everything he asked of me... except when he asked me to put on a mask, i told him i did not have a mask at the time... he goes and mutters to himself then goes to the desk and pulls out a mask which the lady from the front desk was holding, with his bare hands and expects me to wear it... does he not know that a relatively high percentage of germs is spread through touch... and he wants me to put it near my mouth... ??? or is "appearing" to look like they are actually trying to do something just part of their show?... honestly sometimes i just wish there was more common sense in the world...

The only way to contact them is by email; 18 months on from the first lockdown they still haven't got the phones running. I ordered a pair of jazz shoes and needed to return them as they were too small, but it took so long for them to issue the free shipping code I'd had to order the replacements. Now it's weeks since I sent the originals back and the refund has not been processed, and a week since I sent an email chaser to check refund status. Will leave one more week then go through Visa.

I complained to Bloch about an almost new pair of trainers that were faulty. I sent photographs to them of the problem and a replacement pair has just been delivered. This whole process took about ten days and I am very satisfied with their customer service.

Response time took a while but I imagine online ordering is much busier at the moment so this was understandable. Customer service otherwise was really good and Bloch is still my go to for ballet shoes :)