Bloch US – Cashback, Rebates & Rewards

Brisbane - Australia store!!!! Worst customer service I have encountered in a very long time. Just shocking. I purchased a new pair of trainers last week, which I tried on in the store, paid for it walked to my car just to realise I should have bought another colour. So I returned after 5 minutes and bought the same size in a different colour. When I got home I put them on and the shoe as very tight. I immediately called the store and was told that there was a faulty batch and they thought all those shoes were no longer in their stock. They reassured me that the design I chose is one which does not stretch and they have ordered the same size from their warehouse (NOT faulty batch). Once I got the call they arrived I went back just to be spoken to in a very condescending manner by a sales assistant, telling me the shoe stretches and they never had any faulty batches, making me look like a liar. Please can you make sure your staff know what they are selling and please teach them the rule that the customer is always right…. Especially when they are given instructions by your own colleague. From now on I shall support individual business, where the staff is knowledgeable of the items they sell!!

Ordered over £100 worth of dance items including a bag which wasn't delivered. I have emailed Bloch three times and not had a response. This is really poor customer service. This bag is needed and I cannot afford to be out of pocket due to a mistake made in dispatching my order. I buy all my daughters dancewear from Bloch so to have this happen is very dissapointing!

They have just the pointes i needed

I complained to Bloch about an almost new pair of trainers that were faulty. I sent photographs to them of the problem and a replacement pair has just been delivered. This whole process took about ten days and I am very satisfied with their customer service.

Response time took a while but I imagine online ordering is much busier at the moment so this was understandable. Customer service otherwise was really good and Bloch is still my go to for ballet shoes :)