Bisoulovely Jewelry Tracking Order Status

So over the last couple years ive ordered from bisou probably 5 or 6 times. My dark mage ring was perfect, my bat earings also perfect. But i ordered two rose gold rings, one was missing stones and i had to send it back, then ring was out of stock so i had to pick a different one. Ordered a second ring and it was burnt on the side??? The metal was black in a few spots i assume from plating issues. Reached out and they did refund but were out of the ring again so i couldnt even order a new one. I also ordered some of their clothing which i had only a small issue with the top with a missing button. But the skirt was great Worst part is if you speak up against the company on twitter or other social media the owner Bree will straight up harass you and send her mega fans after you. Some people were literally bullied into deleting their twitters because she would not stop. Which i think if youre that immature you shouldnt own and run a business

I ordered three items with Bisoulovely - a necklace, a set of two rings, and a pair of earrings. As I'm based in the UK, the order did take a while to arrive (ordered 11th July and received 31st July) and I think got a tiny bit lost at one point, and there was a very high customs charge but that is in no way Bisoulovely's fault. Everything arrived beautifully packaged, everything was pink and gorgeous. The necklace and earrings were perfect, but sadly one of the rings had a stone come loose. I e-mailed them to explain the issue and they were incredibly quick, friendly and polite the entire time, and they arranged to send me a replacement ring set. I received them today and sadly there was a minor issue with the same ring again, this time the stones are set but one is at an odd angle. It's only noticeable if you look up close, but it was a little disappointing. I think it's just the shape of those particular stones (hearts) being hard to get centre. I e-mailed them again and the same day they offered a full refund and apology for the ring set. I absolutely cannot fault their customer service, and the other items I received are absolutely beautiful. You have to be aware that these items can be a bit delicate so they need to be treated carefully, but they're even more beautiful in person than they are in photos.

I have made 5 total purchases, and 4 of them have had issues. The first purchase was a kickstarter ring, that I love but has a gob of glue on the side under the gem. The ring also started to lose its gold plating after less than 10 wears. I reasoned that it was just rush from the kickstarter issues, and I can only notice the glue if I look up close. The 2nd purchase was the only thing that didn't have issues, and that was one of their surprise boxes. I got 3 items in it, and they all seemed to be fine. But I didn't adore the items, so I can't really say for sure if there are issues since I hardly wear the items. The 3rd purchase was their Planchette pendant, and the second wear the middle stone fell out. Some others had issues with their stones falling out and got replacement necklaces (saw on their discord), but I was never offered that I was told to use jewelry glue to put it back in. I did ask if I could glue it back in, but to be offered a replacement like the others would of been nice. Even a discount would of made me happy since I had to go buy the correct glue...But whatever its a small company right, and they lost money on their kickstarter. The 4th purchase was their Asteria Lavender Pendant. They sent me the wrong necklace the first time, and I had to follow up with them afterwards when I sent it back about my replacement. They said it was because I never replied letting them know I sent it, but they didn't request I did that. They were also in the middle of changing locations..okay fine, all that stuff happens and I had to wait a month instead of getting it in a week, no biggie. But I am allergic to nickel, and every time I wear this necklace I get an allergic reaction. It's the pendant, because I took it off and used the chain for another charm, and I don't get the allergic reaction anymore. They say it is made with plated rhodium, but again I am only allergic to nickel. The chain is also trash, the necklace falls off 1-2 times a day if I wear it to work, I've never had a necklace do that. My last, and 5th purchase was only because their store gives you points...I contemplated so much because by now most of my purchases have had issues. But I had like 70$ off and their designs are so cute. So I bought their Sadie Ring, and when I opened the box my heart sank. One of the side stones looked like it was crushed, I was so upset and in so much disbelief. I panicked and thought maybe it was glue, like with the first ring. I spent like 40 mins cleaning this tiny stone, and it was in fact glue. It looks beautiful after, but I shouldn't have to clean glue off a new ring. I do love this ring a lot, and wear it a few times a week..its holding up fine so far. But I am always disappointed when I look at it, in the back of my mind I always think about all the misfortunes I've had with this company. I really wish I took a photo or video of the ring, but I feel like an idiot for even buying something from them again. I really want to love this company, their designs are so cute. But I can't..The price point was a little treat for me, and the quality is trash. I have bought other plated jewellery at the same price, worn it longer and more often and have not had issues with the plating coming off so soon like on the druid ring...I guess the 2nd star is just because its cute. Also as someone else pointed out, its really strange all these 5 start reviews popped up in the same day or week.

Anyone here find it ironic that almost all the positive reviews on this company are written in a VERY similar format and most of them are dated on the same day..December 14th? I don't trust the positive reviews on this company. Anyone affiliated with them can come here and write a false positive review.

Bree keeps creating some of the most stunning jewellery I’ve ever seen. I’m always in awe and I really hope I can afford to purchase a few more pieces sometime. So far I’ve only been able to get two pieces from the Bisoulovely site - the Chloé necklace and the Chloé bangle. They’re absolutely stunning though, and they’ve held up well so far! I purchased them late January I believe, and I’ve used them a fair bit since. Still just as shiny and beautiful. And the customer support is incredible, they were super quick to answer any questions and concerns. I had a slight issue with one of the stones in the necklace, so I contacted them and they sent a replacement right away. Couldn’t be happier!