Bisoulovely Jewelry – Cashback, Rebates & Rewards

I ordered three items with Bisoulovely - a necklace, a set of two rings, and a pair of earrings. As I'm based in the UK, the order did take a while to arrive (ordered 11th July and received 31st July) and I think got a tiny bit lost at one point, and there was a very high customs charge but that is in no way Bisoulovely's fault. Everything arrived beautifully packaged, everything was pink and gorgeous. The necklace and earrings were perfect, but sadly one of the rings had a stone come loose. I e-mailed them to explain the issue and they were incredibly quick, friendly and polite the entire time, and they arranged to send me a replacement ring set. I received them today and sadly there was a minor issue with the same ring again, this time the stones are set but one is at an odd angle. It's only noticeable if you look up close, but it was a little disappointing. I think it's just the shape of those particular stones (hearts) being hard to get centre. I e-mailed them again and the same day they offered a full refund and apology for the ring set. I absolutely cannot fault their customer service, and the other items I received are absolutely beautiful. You have to be aware that these items can be a bit delicate so they need to be treated carefully, but they're even more beautiful in person than they are in photos.

Bree keeps creating some of the most stunning jewellery I’ve ever seen. I’m always in awe and I really hope I can afford to purchase a few more pieces sometime. So far I’ve only been able to get two pieces from the Bisoulovely site - the Chloé necklace and the Chloé bangle. They’re absolutely stunning though, and they’ve held up well so far! I purchased them late January I believe, and I’ve used them a fair bit since. Still just as shiny and beautiful. And the customer support is incredible, they were super quick to answer any questions and concerns. I had a slight issue with one of the stones in the necklace, so I contacted them and they sent a replacement right away. Couldn’t be happier!

I ordered a mystery box with them recently, and there were a few things wrong with it. I know that a mystery box is a mystery box, but with 3 items inside, all 3 of them were rings. 2 of them were the -same- ring. And those rings that were duplicated were not the size specified in the order. When I contacted customer support, they basically said I had to pay to send everything back to them, even when they sent the wrong size. Really bad customer service, and really bad business to even send 2 of the same ring, in the wrong size, in a 3 piece mystery box, given how much variation in products that they have. I had ordered and loved some of their jewelry prior, but this experience has soured me and I will likely not buy from them again. Just informing people that if something does go wrong, even a mistake on their part, they will not correct their mistakes. Update: Did finally speak to someone who corrected the issue. It did take a lot of back and forth.

Over a little longer than one year, I’ve placed 20 orders with this brand and I’ve always been so pleased. The customer support goes above and beyond for me the few times that I have reached out. Each piece comes as described and is so beautiful. I feel heard whenever I reach out to this team and I’ve been continually blown away by their loyalty to their customers and their kindness.

I am, all things considered, relatively new to jewelry as an interest. I never particularly gravitated towards much outside of a few sentimental pieces - but having coming across Bisoulovely's work for the first time this summer, I was really struck by the delicate and fun designs, and gave them a try. Since then, I have made several purchases from their site, and have had nothing but great experiences, and loved everything I've received. Everything has arrived safely, with tracked shipping and in excellent condition - well-packaged, and sometimes even in pretty wrapping or with extra special presentation as a nice surprise. The designs themselves are fantastic, and everything looks even more beautiful in person. The quality is very high - and while I am a careful wearer, especially with plated pieces (remove for handwashing, chores, etc), I have had no problems on any pieces with fairly regular wear. I also want to take a moment to shout out their customer service - not only have they been super responsive to issues flagged, at one point I was even contacted directly by a support person who took the initiative to touch base with me about something they thought they might be able to help with - nothing but positive interactions with their staff. Also, as a fan of healthy labour practices, I really respect that they're open and vocal about their team's work hours and limits; if I'm going to shop somewhere, I'm happy to shop with a small business, and one that understands the value of work/life balance. I'll continue to shop with Bisoulovely for as long as they're doing their thing - they do it extremely well.