Big Plush Tracking Order Status

Recently I ordered several large Plush Teddy bears from Big Plush, LLC. They where for a birthday party and turned out wonderful! All their products are made with quality and care. The bears will last the birthday girl years to come. Another great thing is that they can make custom orders and turn around time can be very fast! I will definitely order from Big Plush again in the future.

Update: the owner called back and advised FedEx had makes every pick up on the 12th as delivered to the same address in NJ. He will ship out a replacement at no charge, but personalization will take three days because of staff off at Christmas, or he could ship one now w/o personalization. Since it is going to be late, I asked he ship according to my son-in-law’s original order. I called FedEx to advise the package was not delivered to this address. A second email from my son-in-law with the same tracking number this time showed “duplicate” tracking. One link showed the NJ delivery, the other said it was delivered here Saturday at 2338. BigPlush owner, Mike, said he too will contact FedEx because he has had a number of issues such as this that went through a particular FedEx hub in PA. My son-in-law is deployed and ordered an item for my daughter from bigplush.com on the 10th. The status says completed and delivered on the 12th in NJ. The problem is we live in MD. When you call, the system automatically transfers you twice and you end up at “customer service.” But then you have to leave a message and request a return call. It’s now the 24th, Christmas Eve. I don’t expect them to call back.

Amazing! I work in the prop department on network tv shows and we found exactly what we needed in the vast collection of giant stuffed animals. Mike informed me that they can custom make pretty much any plushie with a quick turnaround, which is perfect for us because we always need custom made props with no time to spare!

Alot of issues. I ordered on the 2nd. Should have got by the 10th. Didn't receive until the 18th after several calls. After several excuse I was promised additional items for my daughter's ruined birthday. And now I am getting no response form email etc. Mike was very nice and professional seeming, but after messing up an order several days in a row, whatever promises that are made should be kept. I've sent another email out today hoping it's a real email since I have never got a repose before.. Fingers crossed.. Side note. Customer service seems nice. Bear is very nice but the several different issues don't make up for late birthday present and broken promises. If what was promised was kept, the only issue would be the late shipping. Hopefully can be resolved so I can come back with a much better review since products do deserve a better rating

They do not respond to emails or calls/voicemails. I was trying to get a replacement for a gorilla and he sent me something smaller but i never wanted one smaller with different material than the one i actually paid for, The person on the phone said that he will work with me until i am satisfied but completely ignores everything.