Big Plush – Cashback, Rebates & Rewards

Recently I ordered several large Plush Teddy bears from Big Plush, LLC. They where for a birthday party and turned out wonderful! All their products are made with quality and care. The bears will last the birthday girl years to come. Another great thing is that they can make custom orders and turn around time can be very fast! I will definitely order from Big Plush again in the future.

Update: the owner called back and advised FedEx had makes every pick up on the 12th as delivered to the same address in NJ. He will ship out a replacement at no charge, but personalization will take three days because of staff off at Christmas, or he could ship one now w/o personalization. Since it is going to be late, I asked he ship according to my son-in-law’s original order. I called FedEx to advise the package was not delivered to this address. A second email from my son-in-law with the same tracking number this time showed “duplicate” tracking. One link showed the NJ delivery, the other said it was delivered here Saturday at 2338. BigPlush owner, Mike, said he too will contact FedEx because he has had a number of issues such as this that went through a particular FedEx hub in PA. My son-in-law is deployed and ordered an item for my daughter from bigplush.com on the 10th. The status says completed and delivered on the 12th in NJ. The problem is we live in MD. When you call, the system automatically transfers you twice and you end up at “customer service.” But then you have to leave a message and request a return call. It’s now the 24th, Christmas Eve. I don’t expect them to call back.

Amazing! I work in the prop department on network tv shows and we found exactly what we needed in the vast collection of giant stuffed animals. Mike informed me that they can custom make pretty much any plushie with a quick turnaround, which is perfect for us because we always need custom made props with no time to spare!

I ordered my custom bear from big plush and had it sent to my girlfriends house in Vegas. the order was delivered on time but when my girlfriend got home the package was stolen. and the package had to be a 5' box so it shouldn't have been an easy grab and run. But it was stolen off the property. Filed a claim but FedEx sent out a letter basically giving me the finger. contacted big plush and the guy resent my order FREE of charge and made it so signature was required this time. Overall, the service exceeded my expectations easily. Nice people and I'm sure my girl will be jumping with joy.

5 foot bear was delivered to my office yesterday. The audio voice message is not working. Actually had a gentlemen answer the phone once & said computers were down he would call back within the hour - never did. I have called several times and get the same recording. No one answers. These are very expensive items & I'm unable to communicate with Big Plush. Website does not state where to return items. UPDATE - Owner called me directly & said they would "make it right". They were initially very busy due to the holiday. Owner also gave me his cell # for the future.