Bergdorf Goodman Tracking Order Status

I don't understand all the bad reviews,I do admit I was a bid worried about ordering for Bergdorf Goodman from all the bad reviews but my purchase was a pleasant one, quick shipping revicied on time thanks again

Absolutely fabulous. Use your Neiman Marcus charge card when they have the clearance sales in Jan-Feb. The deals are amazing. Designer items at 70% off, and selection is slightly different from Neimans. Brilliant. I use Shoprunner to make sure I get my purchases within 2 business days. Been doing it for years now and never a bad experience.

I had a lot of trouble getting help in the store’s shoe salon, finally got a good salesman after a couple hours waiting and looking around, he did a great job of overnighting a pair of shoes in 2 different sizes at the store’s expense so I could try both, and he told me I could have their in store cobbler widen a shoe if needed. Sounded great. But when I tried to reach my salesman by phone and text and the salon by phone (3 times) to organize in- person help from the salesman and cobbler in choosing and fitting the shoe, I could not reach anyone. I left a voicemail with the department early in the day; an unknowledgeable person phoned back at closing time, too late for me to take care of this. I only had today to address this before my return deadline and now I have no help on size choice. The woman who phoned back suggested I should have phoned them a few days in advance to organize things for today. I suppose that would have been prudent but I work long hours during the week and had hoped a luxury store would be more available and responsive.

Not super impressed with their customer service. Their team is polite and I know they are only following procedures they are given but - it could be a lot better for such a high priced store. I had a fragrance that I purchased 3 months ago from them stop functioning- the sprayer stopped working completely. I could no longer use the product despite it only being 3 months since I purchased and 90% of the bottle was still full. I stored this bottle securely on a countertop and only used it a few time- it was NEVER thrown in my bag or taken on trips. No reasons a good product should stop working unless it’s defective. Their customer service could only offer 10% back as a “one time courtesy” after I pushed - which I accepted because it was clear they were not interested in standing by the product they sell. I’m not sure how a high-end department store like that can claim they give luxury service when they can sell defective products and not care once it’s past the return window. Whether it was 14 days or 90 days the product should not have stopped working until the fragrance bottle was empty. Not interested in growing my business with BG any further.

I’m normally very happy with BG, but my most recent order had a minor hiccup. If you’re local to NYC, then sometimes, the store will use a local currier service for delivery of an item they offer in-store. This is the only time I’ve ever experienced an issue with delivery. The local currier delivered to a neighboring apartment building and the mistaken recipient did not return the package to our building, lol. I hopped on a call with BG and reordered; they comped overnight shipping through Fedex so that I wouldn’t have to work with the same currier service that delivered to the wrong address. Annoying to deal with as I now have to wait for my refund to be issued on the original order, but they’re always a class act and resolve accordingly.