Beautyrest Tracking Order Status

My Beautyrest GL6 and it developped a big sag in the middle after less than a year. Beautyrest refused to honor the warranty because the sag needs to be 1.5 inches without pressure (it's 1.2 inches currently). I'm definitely disappointed and would avoid Beautyrest entirely.

I actually had a very nice warranty replacement experience! My husband and I purchased our beautyrest mattress in 2019 from Conn’s. One year in it started to sag. I contacted Conn’s they set up for a third party company to come out to take measurements, the guy that came out said it wasn’t at 1.5 inches yet and to give it a few more months. Our 3rd year in I started having shoulder and back pain and decided to try it again. Conn’s just so happen to have started their closing all stores and bankruptcy the same week. I got the run around for days. Finally a lady from the store said to try going thru Simmons. I called spoke with a very nice lady who emailed me a link to start the process and said I would hear something back in 3-5 days. I filled out the online forms, took all the requested pictures and hit submit. Day 5 I got a email to send a proof of purchase cause what the store gave me wasn’t good enough. I called Conn’s 800 number and they emailed me all the purchase papers. Sent it back in. Another 4-5 days they responded and said that the mattress did show signs of defect and sent me a name of the replacement mattress that was similar to the mattress we had because ours was no longer available with the value of the replacement….and wanted to know if that mattress was fine and did I want to proceed. I decided to go with 2 twin XL mattresses instead since we had the 2 twin XL base and kept the total under the price they gave or you have to pay the difference. I sent in the request for the 2 twin and 3-5 days later I got the last email saying to call and complete the order. I then called to place the order with a $0.00 balance and was told someone would call within 3 days to set up delivery of the new mattress. Day 3 I got a text from RXO delivery to pick a day to schedule my appointment. Day of delivery the guys called with a timeframe, showed up on time, they took old mattress out and brought new mattresses in. My only complaint would be that the process is a email queue system so it puts you back at the bottom to get a response with every email until it’s time to place the order. Our warranty will not continue with the new mattresses because we chose something other than what they offered so it voids the rest of the warranty. I purchase 2 twin XL 3” mattress toppers for our new mattress because if anything sags from here on out it will be the $139 toppers and not $3000 for a new mattress. Overall experience I had was excellent!!!!

Just bought a beautyrest. Bug dips on both sides. Have they gone too far with lean processing?

I purchased six years ago a Beautyrest Black pillow top mattress. Now it is sinking on one side of the queen size bed. A new one is $3299 at Mattress City. I wish I could get some relief from the manufacturer. A coupon would be nice or credit towards a new mattress.

It is the second Beautyrest mattress I buy. Comfort is excellent but the quality/durability is soso. My new mattress got a problem within the first year of use, but Beautyrest (Simmons) never wanted to honor the warranty. Can’t recommend this company at all.