Bay Photo Lab Tracking Order Status

I ordered a high quality Mosaik print from Bay Photo Lab. The resolution came out well but the color saturation of their print was very poor. I had the same project printed with two other parties afterwards with much much better results. I contacted bay photo to see whether maybe my file arrived incorrectly or something was printed in the wrong way but I never received a reply. Very disappointing. I recommend going with other printing service providers. Thank you

Amazing Customer Service. These guys are top notch when it comes to their customer service. A few years ago when I first used them, there was a cropping error on a very expensive item and they took care of it and did a remake, no questions asked. This time, I had another pricey order (a large poster print for my film made on aluminum) and the shipper damaged the item. Bay Photo also issued a remake, no questions asked and even went above and beyond to ensure the item was delivered to me in time for my film premiere. Also just a side note, every print I've gotten made through them is always beautiful and high quality. Thank you so much for everything Bay Photo!

This is my first time ordering from Bay Photo, and i have to say i am very impressed with the level of service and commitment. The support team are very helpful and they really took the time to answer all my questions and explain it really well. To cut the story short i placed an order with them, but the picture came in too dark. So Bay Photo did another print free of charge, but ai guess the picture was too good that the UPS lost (or stole it) lol. Bay Photo did what they could do to print another set for me and rush deliver it. Thanks again, Bay Photo Team! You just made another loyal and happy customer! Martin

Takes a month to get three 8x12 prints done. That’s long enough that my clients forgot they ordered anything.

I've used Bay Photo for several years, after becoming serious about printing affordably. I've found Bay Photo to be a quality printer ... responsive, helpful, fast and quite affordable. Customer service once reprinted photos for me at no charge and worked with me to verify my home lighting to address color issues, when in fact it was likely my fault the print turned out badly. The care they take in packing even the most basic prints for shipping is impressive. I will say that I find their print-ordering software, Bay ROES, clumsy and outdated, with a UI that appears like something out of the early 2000s. Still, I will continue to work with it. Bay Photo customer service, print quality and delivery in my experience has been consistently very good, and the prints they provide are likely the best anyone can do with this novice's submissions.