Bay Photo Lab – Cashback, Rebates & Rewards

Amazing Customer Service. These guys are top notch when it comes to their customer service. A few years ago when I first used them, there was a cropping error on a very expensive item and they took care of it and did a remake, no questions asked. This time, I had another pricey order (a large poster print for my film made on aluminum) and the shipper damaged the item. Bay Photo also issued a remake, no questions asked and even went above and beyond to ensure the item was delivered to me in time for my film premiere. Also just a side note, every print I've gotten made through them is always beautiful and high quality. Thank you so much for everything Bay Photo!

This is my first time ordering from Bay Photo, and i have to say i am very impressed with the level of service and commitment. The support team are very helpful and they really took the time to answer all my questions and explain it really well. To cut the story short i placed an order with them, but the picture came in too dark. So Bay Photo did another print free of charge, but ai guess the picture was too good that the UPS lost (or stole it) lol. Bay Photo did what they could do to print another set for me and rush deliver it. Thanks again, Bay Photo Team! You just made another loyal and happy customer! Martin

I've used Bay Photo for several years, after becoming serious about printing affordably. I've found Bay Photo to be a quality printer ... responsive, helpful, fast and quite affordable. Customer service once reprinted photos for me at no charge and worked with me to verify my home lighting to address color issues, when in fact it was likely my fault the print turned out badly. The care they take in packing even the most basic prints for shipping is impressive. I will say that I find their print-ordering software, Bay ROES, clumsy and outdated, with a UI that appears like something out of the early 2000s. Still, I will continue to work with it. Bay Photo customer service, print quality and delivery in my experience has been consistently very good, and the prints they provide are likely the best anyone can do with this novice's submissions.

I've been using Bay Photo for years now for both personal and business prints. I've always been very satisfied with their product and have no problem recommending them. Recently, I ordered a metal print for a client with nothing special added. It was printed and delivered within a week's time, which was sooner than expected. The problem was, the print was damaged during packing with the finish flaking off an edge where it was strapped. The rounded edges I ordered were also not featured. A quick 10 minute discussion with customer service resulted in a remake of the piece and it being expedited. They estimated the delivery in a week. The delivery was actually two days late, but for some reason UPS had the package longer this second time. It was not a Bay Photo issue. The new print arrived perfect and I was able to deliver to my client in a reasonable time frame. It is how a company handles issues that defines them. I think that Bay Photo handled this very well, and I'm satisfied with the end product.

I have used Bay Photo before, so when I wanted to print a 40 x 60" canvass luster print with a Wedge Float Frame I returned. I first sent a photo and asked if it would be pixelated at that size. They said it would be pixelated, so I ran it through Topaz Gigapixel and sent that copy. I couldn't be more pleased. It was processed by Bay Photo within days, packed in plastic, then a custom cardboard box, finally encased in a wooden box that arrived in perfect shape. The colors are great with very sharp features even at this large size.