Bay Photo Lab – Cashback, Rebates & Rewards

I've used Bay Photo for several years, after becoming serious about printing affordably. I've found Bay Photo to be a quality printer ... responsive, helpful, fast and quite affordable. Customer service once reprinted photos for me at no charge and worked with me to verify my home lighting to address color issues, when in fact it was likely my fault the print turned out badly. The care they take in packing even the most basic prints for shipping is impressive. I will say that I find their print-ordering software, Bay ROES, clumsy and outdated, with a UI that appears like something out of the early 2000s. Still, I will continue to work with it. Bay Photo customer service, print quality and delivery in my experience has been consistently very good, and the prints they provide are likely the best anyone can do with this novice's submissions.

I've been using Bay Photo for years now for both personal and business prints. I've always been very satisfied with their product and have no problem recommending them. Recently, I ordered a metal print for a client with nothing special added. It was printed and delivered within a week's time, which was sooner than expected. The problem was, the print was damaged during packing with the finish flaking off an edge where it was strapped. The rounded edges I ordered were also not featured. A quick 10 minute discussion with customer service resulted in a remake of the piece and it being expedited. They estimated the delivery in a week. The delivery was actually two days late, but for some reason UPS had the package longer this second time. It was not a Bay Photo issue. The new print arrived perfect and I was able to deliver to my client in a reasonable time frame. It is how a company handles issues that defines them. I think that Bay Photo handled this very well, and I'm satisfied with the end product.

I have used Bay Photo before, so when I wanted to print a 40 x 60" canvass luster print with a Wedge Float Frame I returned. I first sent a photo and asked if it would be pixelated at that size. They said it would be pixelated, so I ran it through Topaz Gigapixel and sent that copy. I couldn't be more pleased. It was processed by Bay Photo within days, packed in plastic, then a custom cardboard box, finally encased in a wooden box that arrived in perfect shape. The colors are great with very sharp features even at this large size.

I use Bay Photo whenever I need the very best outcome. They are a bit more expensive but well worth it. They do beautiful work, customer service is first rate. I sell my photos online and I trust their drop ship service to deliver professional results. Shipments are extremely well packaged. I have some specific requirements at times and they never fail. There was an error once and they re-did the order without charge in record time. I trust them, you should too.

I have been buying prints on paper, metal, canvas, and other mediums through Bay Photo for years now. Only once was I unhappy with their product. It was a test order to try a new item they were selling and the color was very muted due to the material it was printed on. I sent an email just to verify that what I ordered was what they printed. It was, and when I told them why the question was asked they were super quick to offer a full refund, new prints, anything to make it right. I got exactly what I ordered, so I turned down the offer, but had to convince them I really didn't want anything back. Super people, super customer service and other than that one item, everything has been spot on for color rendition. Right now from this computer I am looking at a 50 X 90 print I had them make for me and it is like standing on the edge of the canyon in person again. Super job for the last 8 or 9 years on hundreds of prints that are hanging from living rooms to Doctors offices, Golf course clubhouses to Radio Stations recording studios.