Backblaze Tracking Order Status

The customer support is terrible. In the two separate cases, the underlying question was not answered and a template reply of 'Thanks for writing in Craig! Can you please try clearing the browser cache , attempting in a different browser and letting us know if the same issue persists?' Word for word, though the issues were completely different.

I have been using Backblaze for over 15 years, and generally, I am satisfied. It saved me a couple of times. The Good: - Backing up terabytes for that amount of money is well worth the price - Upload speeds (I can back up tens of gigabytes in a few hours). I was on copper with 30 Mbps upload speeds and now on fiber, with my wifi being the limited factor, I get up to 100 Mbps upload speeds. - Downloading data was straightforward (and fast) - Responsive support (I've read the bad reviews here, but I had quick response, even over the weekend from a real person that was very knowledgable and methodical) - Simple pricing and offering To be improved: - The user interface of the software really is outdated and sometimes buggy. I looks like it didn't get much attention by UX designers and developers in the past years. - No way to remove auto-renewal (I don't get this, the bad reviews they're getting on that cost them more than the potential loss in revenue IMO). Also, if someone wants to leave, you're not going to keep them by removing a feature that, by all accounts, should be default in any online service

The Good: I've found Backblaze to be unobtrusive and just gets on doing its thing in the background. When I've needed to restore files, it's worked. The bad: There is no way to cancel auto-renewal of the subscription without deleting your backup and stopping your service the day you stop the auto-renewal. Pick your word for this: dodgy, wrong, unethical, robbery.

In common with the other 5 star reviewers here, I’m taken aback by the number of bad revies for this organisation. As a photographer based in Scotland, I’ve used Backblaze to back up my images for over 6 years and have found them to be effective, efficient and communicative. Every single time I’ve reached out to them, a named individual has responded withing 24 hours and that same person has seen the conversation through to a conclusion. Having previously recovered individual images, I’ve just used them to recover 2tb of images due to me (like a total eejit) dropping an external drive. The recovery process was simple and within a week I had a 2tb drive with all my images delivered to my door. Just my opinion, but I believe that the vast majority of the poor reviews are down to user-error and people simply not taking due care when linking all their drives. I may not have used them if I’d seen these reviews, but I’ll continue with Backblaze and can’t recommend them highly enough…

Når ens computer går ned og man får en ny, skal man uploade alt igen. F.eks. eksterne harddisks. Har en 4TB disk der nu har stået i 6 døgn og uploadet, på trods af at jeg har skruet op i settings til 100 tråde og fuld speed på internetshastighed. Det er da skørt...