Aventon Bikes Tracking Order Status

I bought 2 level 2 with free battery and 3 accessories. Everything showed up on time and works great. No complaints. We’ll see how it goes.

My Level 2 was fine for a year, and then the display died. I contacted Aventon, it took a month but I finally got a new display under warranty. It blew out after 15 minutes. I paid for a third display, like the other two it quickly blew. I'm an electrical engineer, I surmised that somehow the 5 volt display was receiving the full 48 volts from the battery. I contacted Aventon again, did not hear from them for three weeks even though they promise contact within a week. I gave up on them, bought a KT controller, display, PAS sensor and all new wiring, which I installed myself. After doing that the bike works fine. I finally heard back from Aventon, six weeks after my last request. That's not good customer service. I got it straightened out at minimal cost only because I am an electrical engineer and expert mechanic. The average person would be stuck having to go to an Aventon service center, which are few and very far in between. My advice is to buy local, whatever the brand may be.

Purchased an adventure 2 online. Arrived in a week, no issue. When ordering online I ordered a rear rack; the Bike came with a rear rack attached. I emailed Avent on to get a return authorization never received a response. 3 months?? I did not assemble the bike until last week, (04/06/2024) 3 months after delivery ( due to winter) the rear tire was flat and would not hold air. I emailed Aventon on 04/07/2024 no response. I took it to a bike shop today, $ 49.00 for a new rear tube, valve stem was bad. 2 for 2 on emailed customer service… thanks

All these bad reviews were during Covid 2021! And everyone was having an issue with shipping and keeping the places staffed with employees. It’s now 2024 and We absolutely love our Aventon e-bikes. My adventure 2 is such a fun well designed e-bike. The frame is so perfectly made. The weld on these bikes are stunning, absolutely no weld marks. The ride is incredible smooth, especially with the Aventon glide seat post I added. I also purchased a Aventon Level 2 for my wife. She said it is the best bike she has ever owned. And the polar color is classy, her words not mine! Ok now let me tell you the best part of all. Is their customer service is second to none!! They stand proudly behind their e-bikes! I want to give a shot out to Hoyee for your incredible customer service!! It is greatly appreciated. So if you’re thinking about it or on the fence about purchasing a e-bike, look no further! You’ll find the perfect e-bike with Aventon. Now let’s go ride….

I ordered a bike as a gift and it arrived with some scratches in the paint. I contacted customer service who recommended I take the bike to a local dealer who had a new replacement on hand. I took it to the dealer, but they wanted to charge me $100 to swap out the bikes because they needed to cover their "build costs." I said no - and returned the bike at the shop and ordered a new one. I didn't realize until I got home that the shop had not refunded me the $100 shipping charge so I again contacted customer service, and the promptly refunded my $100 shipping charge. The replacement bike I ordered came in good condition and I appreciated the great customer service from Aventon - not so much from the local bike dealer that carried Aventon bikes.