Arbor Day Foundation Tracking Order Status

I donated way back in early spring and got 10 trees by late May. Since I live in Southwest Utah, it was already getting hot. I have 1 tree doing very well, 2 barely surviving the heat and the other 7 are dead. If they are going to send trees, they need to send them out a lot earlier. But maybe that's the point to get one or two trees to survive out of 10? Charity Navigator gave them 4 stars or 98% rating as did Charity Watch so they must be doing something good. Although according to the Charity Watch site, they seem to be having some problems with the State of California.

I donate to the arbor day foundation because I want to help the planet and help plant more trees. One time I donated and they sent me a cute bird feeder. Another time I received some bulbs for planting. The gifts I get after donating are nice treat but I donate to help not really to receive these gifts. I recommend that if you want to help plant trees that this is a good foundation to donate to. Just don't donate if you're doing it to get freebies in the mail.

We wanted this to go well, but the Arbor Day Foundation failed miserably. Sure, online reviews are inherently biased simply because people are going to post their negative feedback far more often than their positive feedback. I wish we had actually checked reviews prior to donating to and ordering from the Arbor Day Foundation, because we would NEVER have done business with them after seeing what experiences others have had with them. Back in late February 2024, we joined with a $10 donation and were promised 10 trees and 2 lilac shrubs, set to ship for a suitable planting timeframe for our USDA hardiness zone. In early March, we received an email stating that our trees would be shipping in the coming weeks. Fast forward to the tail end of May, and we finally received a shipping notification email, giving a tracking number that has yet to produce any origin scans from the USPS as of the end of the first week of June. When I called to follow up on this, their employee verbally attacked me, claiming he had “worked their a long time and knows how they do things” despite the information he was stating directly conflicted with their emailed updates that I retained for exactly this purpose. Verbal abuse from a customer service agent when following up on a significantly delayed order (or for any other reason) is unacceptable. I wasn’t rude to him, just wanted to know what was going on with our order since it was clear that a problem had arisen. I’m sad to say that after the interactions I’ve had since first joining the Arbor Day Foundation, I cannot in god conscience recommend them since they are not upholding their commitments to their members, and profoundly lack transparency, respect, and professionalism.

It’s a good place in that it’s a charity and bettering the earth and the people are nice but more than half of the trees never got leaves. They do guarantee but those are dead too. I’ve ordered so many pecan and sycamore trees and none are alive plus. Too bad. I still don’t think I. Wasted my money because it is a charity that bettestearth. I’ve ordered for 20 years but blamed people for not watering them but I live in this house now that I’m retired and have been watering mostly dead twigs for two months.

ARBOR DAY FOUNDATION IS SET UP FOR REFORESTATION. ALSO TO SELL TREES. I HAVE DONATED MANY TIMES AND MADE PURCHASES ALSO. I FIND IF I FOLLOW INSTRUCTIONS ALL MY PURCHASES DO QUIT WELL THIS IS AN ORGANIZATION DOING GOOD WORKS. KEEP IT UP. WHEN I HAVE THE FUNDS YOU HAVE MY SUPPORTR