AllBrands Tracking Order Status

Not sure what happened to this place.When we first started dealing with them they were really nice.THEN in September of 2021 we went there with one of our machines and it was like another place.The warranty company wanted specific information on the charges as I certainly understood why.They charged us more than $300.00 dollars for just leaving the machine in the store.That didn't sit well with the insurance company as they did not( as I) understand how could you charge a price before the machine was examined.When we asked for the specific info that the insurance people wanted,we got a nasty snipe response."I'mma do it the way I been doing it".Their behavior was MOST unprofessional and I will BET if this continues they'll be short on business soon.A note that this is the short story.We plan to pick up our machine tomorrow and bring it to a more professional place in Covington, that has stated that they don't do business in that manner.They'll give us a price once the machine is examined. AGAIN,this is the short story.

I have the 770 machine that I bought in 2013 and did a review for some other brother brand product that I had recently purchased from AllBrands and that prompted a call from the AllBrands store in Metarie. I stated to the lady that I was looking into purchasing a newer embroidery machine. My 770 I bought online, along with other things like thread and bobbins. I stated to the lady who called me what I wanted the newer machine to do specific things and she adamantly told me that the 770 does that. My 770 is still in perfect working condition and I KNOW FOR A FACT it does NOT DO that so I looked on like for about a month and at various places and finally found the 800. It's PERFECTLY GREAT, for my business to progress even further than before. I did go into the Metarie store only because I was in the area, but my plans was to go to the Slidell store to buy the my new machine. But thanks to Ms. Javonda who was in Metarie on that day, I have my new machine. Thank you. I did however want the additional hoop for the hats. Which online stated that a certain hoop went with it and it didn't. Had it ordered it online it would have been incorrect. I did state to Ms. Javonda that I was going to come to her store to purchase my hat hoop and I will as soon as I get that chance she was VERY HELPFUL. But, by not being able to purchase the hoop I also couldn't use the coupon either.

I am a beginner at machine embroidering. I went to the store in New Orleans where Jasmine was exceptionally patient and showed me how several machines worked. I chose one and paid for it, but I had to wait a few days until mine came to their store. From the afternoon when I bought mine to the next morning, I received an email from all brands with the same machine on sale for $100 cheaper I called and spoke with a manager who understood my disappointment about the price difference. She gave me $100 in store credit to make up for the discrepancy, which I was absolutely fine with. THAT’S how a company should do business! Thank you for working with me!

Staff was very helpful and knowledgeable. First time sewing machine buyer, in New Orleans.

I placed 3 orders in the last month. 1 has been cancelled on your end. The second took about 2 weeks longer than expected. But finally received it. The third i still have not received or heard when it will ship. Next time i need something i will certainly check other places that may be faster. This is just nuts