AlexandAlexa Tracking Order Status

APOLOGIES. My review was meant for Alex + Nova. I am deleting the review.

sorry to say alexandalexa will not be getting any more of my buisness on the designer's clothes. my problem is the last order came with all different sizes to what i had ordered.. i emailed customer service and the lady explained in a number of emails that the items recieved had older years of age stickers and labels on them as they was usa sizes and was the equivalent to the uk sizes.. these are the uk sizes i ordered and usa equivalent wind breaker 10 to 12 years.. sent 12 to 14 years grey t shirt 10 to 12 years......sent 14 to 16 years navy t shirt 10 to 12 years......sent 14 to 16 years white t shirt 10 to 12 years.....sent 14 to 16 years navy t shirt 8 to 9 years..........sent 10 to 12 years white t shirt 8 to 9 years.........sent 10 to 12 years yellow t shirt 7 year old..........sent 7 year old could you please explain why the wind breaker uk size 10 to 12 year old is not the usa equivalent 14 to 16 years like the 3 t shirts sent.. but was sent 12 to 14 year equivalent sent.. aslo the yellow t shirt i ordered uk size 7 was sent usa equivalent still sze 7.. so according to the lady who i emailed. this size is for a maybe 5 to 6 year old because it is a size 7 usa on the label and stickers. so would be to small.. please feel free to either email me or phone me as i realy dont understand where gabriella is coming from..if you want any more buisness from me aso i couldnt find anything on your website, when you look at the size chart on any item you opened up, about a usa equivalent being sent out thanks Edit 29/12/22 It was good of Gabriella to send a free returns label. But it looks like you need 6 A level results to fill in the returns invoice . Sadly which i dont have. Moving forward I will keep the items. instead of the possible dilemma which could occur on sending the items back. Instead, I won't be buying any of the above designs again. As they are for presents and they could be either be to big or to small. And you shouldn't have to try birthday and Christmas presents on before the day arrives, to check they fit. This takes away the surprise. Thank you Gabriella for the good service in replying to my emails and the designer's sizing

Good afternoon, I like the quality of children's clothing in your store, I have made orders more than once and every time I was satisfied. But there is one obvious minus - this is the delivery company that you decide to choose. UPS doesn't try to do a good job. They leave the package at home without knocking on the door, a package with expensive contents lies under the door for hours, or there are other problems with this company. Remove this stress and you will be the store where I want to order clothes and shoes more often.

Hello guys I just received my parcel 10 minutes ago I ordered 3 article from dsquared ,but I received only 2... I don't know what to do ..

I have ordered from Alex and Alexa in the past and always been really happy with customer services. However, I purchased 2 pair of Nike trainers and returned 1 pair (too small). The were return delivered to Alex & Alexa on 27th May and I haven’t had a refund or a response to my enquiry via your website.