Agent Provocateur Tracking Order Status

Also die Qualität der Dessous ist wirklich schön, ABER sowohl der Size Guide, die Lieferung, als auch der Retoure Prozess haben mich einfach nur enttäuscht! Ich habe meine Maße wie aufgefordert genommen und keines der Stücke (Slip, BH oder Strumpfhalter) haben gepasst. Ich trage Größe XS/S und hatte so etwas noch nie zuvor erlebt. Die Lieferung dauerte entspannte 5 Tage, dafür dass es sich um eine Expresslieferung mit 20€ Gebühren war. Bei der Retoure habe ich leider über 2 Wochen nach Eingang der Ware auf mein Geld warten müssen, echt schade. Alles in allem werde ich diese Marke niemanden empfehlen, das ist mir den Preis wirklich nicht wert.

Karolina solved my problem and was a great communicator. 10/10

There was a problem with the transport of my package, but as soon as I notified the company, they took care of it quickly and communicated further steps to me in a friendly professional manner. Thank you!

Amazing customer service!!! They are there to help and make sure that you are satisfied with with your order

I placed an order during the sales period, a set of underwear- briefs and a bra. I paid for the set and delivery, the delivery is quite expensive, but in general, I was ready to pay it for a set of underwear. A few days later, I received an email that the order had been sent, and there were only one briefs in the order. The following letter came with the return of the bra, I wrote to support, since I was not ready to buy one briefs with delivery at the same price Karolina from support helped me a lot with the return of briefs and money for delivery, was very patient and answered all my questions I hope in the future the company will set up a system to track the actual quantity of goods in stock or at least inform customers before shipping that some items are out of stock Thank you