AfterShokz Tracking Order Status

I have the headphone glasses and the battery no longer takes a charge. They are about 6 months old. Jamie herring

Pros: A well presented, well packaged product. Good sound quality. Feels like a nice product. Cons: Phone conversations in anywhere but the quietest of environments are impossible as the mic(s) pick-up all ambient sound. The first, of two headsets, I had developed a metallic rattle, and the company replaced it with a new headset under warranty. The second headset physically broke, where the ear-piece exits the battery casing and as they calculated the the warranty from date of initial purchase, and do not reset the warranty period when they replace a faulty product, the company didn't want to know. I asked to be put in touch with a supervisor, was told that one would be in touch - but have heard nothing since. Conclusion: This is, in my opinion, a well marketed product, but of poor durability, with insufficient consideration given to how practical they might be in a real-world environment - for example, without noise cancelling microphones telephone calls are far from a good experience. I'd be spending my money elsewhere

Despatched quickly and received well packaged. Unfortunately I had just been bought a pair so needed to return. Process hard to find - reasonably well hidden on website Process convoluted, required unnecessary steps to complete. Tracked return at own expense - fine. Separately email tracking number - no one else requests this IMO. Payment very slow, I have still to receive mine over a week after recorded delivery to their site. Shame. Preferred to purchase direct than through Amazon whatevs. Won't make that mistake again. Avoid for Shokz if you may need good customer service

Quality of sound and the fit are wonderful when it’s working properly. They are extremely comfortable; I have small ears and cannot find a comfortable ear pod so these are excellent for this specific reason. The clear sound while being able to hear what’s happening around you is a win. I’ve experienced multiple issues with mine where it will vibrate heavily intermittently almost trembling feeling. I did call them and they immediately sent a new pair no questions asked or follow up which makes me feel like it may be a common issue. The battery life on the “comm” set will last 2-3 hours at best of continuous use before running low and causing connection issues. I notice the “run” lasted longer 5-6 hours. Leaving them on even between calls or while not connected to music has caused me to start experiencing ringing in my ears which I tied back directly to the headset being in idle mode. Unfortunately for me after an 8 month trial, the ringing in my ears and the random trembling has caused concern for long term issues in the future. I hope to see an improved technology in the future. The concept is great

1 year and 51 weeks and the Aeroplex gave up. What did Shoks do. Extended the warranty by 1 month and replaced