AdvanceAutoParts Tracking Order Status

I went into the store because my alarm and my truck wasn't activating, due to getting wet from rain,windows left down,I thought a fuse was all I needed,the gm ,his name is zane,came out the store with testing tools and proceeded to find out exactly what it was,he was very professional and knowledgeable, I really appreciated the attention to detail and walking me through the problems.

I have always had very friendly and helpful customer service at the Country Club Road location in Winston-Salem, NC. I want to say that Kate is a credit to this store. I needed advice on products and procedures that I had no knowledge of, and she took the time to come out and look at my car issues before I proceeded and then midway through the process. She really helped me and my car and I are both happy customers!

I have nothing bad to say about the Inverness, Homosassa or Crystal river store 100% satisfied. The Beverly Hills store tho just one thing. My wife went to purchase a brand new battery. Well since we never had issues with any of these stores, we felt we didn’t have to check anything. We hook up the battery to a 06 Chrysler 300 Limited edition and the car is not starting so my wife brings it back in. She notices a sticker on the side of the battery that said 10/23. So instead of them just swapping out the battery the kid tells her that it just needs to be recharged and there’s probably alternator or starter issues with the car!!! (Really??!) My wife immediately said why the hell would I want to charge a brand new battery? Just give me a new battery, maybe they got new people there I don’t know. That has to stop or I’ll just go back to Crystal River, Inverness and Homosassa.

I love the store . But managers need to watch the camera. People are getting overcharged.watch the young guy. You'll see

This review is not exactly about the Inverness Florida advance auto parts store but instead about the absolutely outrageously great service, I received from the one single employee by the name of Christian. This kid is going to help turn this store around as it has been pretty crummy for a couple of years since the previous manager by the name of John left this store. This kid was all smiles and yes sir and direct answers and no BS. Helped me order some parts on their website and had them there within a few hours. All correct parts. Unbelievable service. Every employee at this store needs to follow in this young kids footsteps. He has set the bar. If the others don’t step up, this young kid will be their manager very soon and he will clean house. This store needs a deep cleaning! Great job Christian! Now I can start going back to the store to purchase parts as I had been buying them at AutoZone to stay away from the negative atmosphere at the store!