AdvanceAutoParts – Cashback, Rebates & Rewards

I went into the store because my alarm and my truck wasn't activating, due to getting wet from rain,windows left down,I thought a fuse was all I needed,the gm ,his name is zane,came out the store with testing tools and proceeded to find out exactly what it was,he was very professional and knowledgeable, I really appreciated the attention to detail and walking me through the problems.

I have always had very friendly and helpful customer service at the Country Club Road location in Winston-Salem, NC. I want to say that Kate is a credit to this store. I needed advice on products and procedures that I had no knowledge of, and she took the time to come out and look at my car issues before I proceeded and then midway through the process. She really helped me and my car and I are both happy customers!

This review is not exactly about the Inverness Florida advance auto parts store but instead about the absolutely outrageously great service, I received from the one single employee by the name of Christian. This kid is going to help turn this store around as it has been pretty crummy for a couple of years since the previous manager by the name of John left this store. This kid was all smiles and yes sir and direct answers and no BS. Helped me order some parts on their website and had them there within a few hours. All correct parts. Unbelievable service. Every employee at this store needs to follow in this young kids footsteps. He has set the bar. If the others don’t step up, this young kid will be their manager very soon and he will clean house. This store needs a deep cleaning! Great job Christian! Now I can start going back to the store to purchase parts as I had been buying them at AutoZone to stay away from the negative atmosphere at the store!

I came in to Advance Auto Parts on Friday, 1/27/24 with low expectations. Not because I of the company, as I have never shopped there. I was in need of a new battery, and I was just preparing myself for another bad retail experience, either due to a lack of service, a dearth of employees or poor service by someone who couldn't care less about their job. Jeff, the GM, was extremely helpful, (I am not mechanically inclined, ) and in my opinion, he went above and beyond typical customer service to assist me with a battery for my Toyota. He was able to look up the correct battery needed, offer me addtional corrosion protection, which I took, and he even installed the battery for me himself. My faith in good service has been restored. Thank you, Jeff, I will certainly be visiting the Advance Auto Parts at 3103 U.S. Highway 9 in Old Bridge for my future automotive needs. Best, Anthony

I brought my father’s 2001 Toyota 4Runner for a check up on the battery and alternator for the start up issues it was having. Kelvin in the service department jumped into action. He grabbed a diagnosing device and followed me to the parking lot. Kelvin was knowledgeable and thorough. He checked both items, showed me the good results of the battery and alternator tests and had me on my way in no time. Thank you, Kelvin. You were amazing, kind, and fast. You made my day! I’m thrilled that this store changed over from Pep Boys to Advanced Auto Parts. The morale and shop layout definitely give off a better vibe for great customer service. I will definitely be back. (Westchester, CA location)