1800baskets Tracking Order Status

I sent my sister a basket. She received a basket from a different person. She didn't know who sent it as she didn't know who this person was on the enclosed card. How do I know she got what I paid for? Can't contact the company and the chat box keeps asking for the same information even though I supplied it 3 times. Poor customer service as I can't find a number to call. I would like this mistake rectified but can't contact anyone.

I received a basket of fruit for my birthday. Beautifully wrapped. It had 4 pears, 2 red, 2 green. 2 oranges, 2 kiwi and 3 apples -2 red, 1 green. I will say that 2 pears, 2 apples and 1 kiwi were delicious, but sadly over half the fruit was rotten--looked nice on top but black on bottom. I did not want to tell my sister she'd wasted her money-she's on a fixed income and I knew this was a big purchase for her...so I called 800baskets. The automated system was was very easy to deal with and they offered to send a replacement basket at no charge along with a coupon for a discount on future purchases! While I'd have preferred to receive non-bruised fruit, I can not complain about the customer service and hope that the replacement basket will be in better shape.

Delivered in 2 separate boxes Not at all as pictured. My fault for not reading the reviews before I spent my money

I received a Thank you gift basket from a customer. Item 141017. I looked on their website to find out what one of the items was. Upon reviewing the list of items that were supposed to be in the basket there were eight items missing. I called the company and they said they would send a replacement basket. I asked them if they had the items that were missing and they said yes. When they sent the replacement basket six items were missing. When I saw that they are owned by 800 Flowers I understand why. I ordered a funeral arrangement for a close friend. After spending a lot of time picking out the exact item that I wanted to send I found out they sent something totally different. What's the point of having a catalog with items if you're not going to send those items?!! Very bad service. Bait and switch. $105 for $20 or $30 worth of items. Waste of money. It wasn't mine. Thank goodness.

Site showed 4.99 shipping charged me 19.95 shipping!