Z Supply – Cashback, Rebates & Rewards

They don't offer reviews of all items on their Website (despite asking for them after purchase...?), yet their items are not described accurately. For instance, their Modern Slub Tee is not described as a crop tee, yet, once received, it is very clearly a crop-fit shirt. A size L was the same size as a size S from three comparable brands. Z-Supply charged me nearly 20% of the item price to return it. I had to file a charge back with my bank to receive a full refund, and then Z-Supply's customer service complained at me about it and called the full refund a "ONE TIME ACCOMMODATION" (which they bolded, so I guess I would see the error of my ways?). I would not recommend dealing with this Z-list company.

I have purchased many Z Supply items from the online retailer Largo Drive, which is outstanding company dedicated to customer service. Unfortunately, they cannot stock all items from Z Supply. Twice now, I have gone to Z Supply to purchase an item, only to receive the worst CS. A more accurate description would be no CS. Everything is shipped via Fedex. In Canada, this means we are automatically charged taxes and duties, even when the item is not of a high enough value to attract it. (Most items under $100, coming via regular mail, are not charged, although occasionally they are.) Z Supply wants $30 US ($38 CAD) to ship a light pair of pants costing $80. I have commented on this twice and received no response. The two stars are because they do make lovely clothes. I have no problem there and would rate them 5 stars if this review related solely to the quality and style of their items. When other US companies fall over themselves to keep a customer happy (and buying), Z Supply sadly doesn't. It is very short sighted when others will ship USPS, and retailers are feeling the inflationary pinch. Frankly, I am prepared to take the risk of an item getting lost in transit (which hasn't yet happened to me despite over 500 US purchases). In my opinion, this company can do better. I will say again that their clothing is absolutely beautiful.