Xerox – Coupons, Promo Codes & Special Offers (1)

My previous comments and bad experiecen - it transpires - was to a number which does not belong to Xerox. I tried contacting again this morning only to find out it isnt Xerox but a private company who try to dupe people into sending out engineers to fix faulty electrical equipment and then overcharge. Some very dodgy people working at the company, all of who seem to be working on mobiles, out and about, likely un-monitored. I have no idea how I ended up on the phone to them, but lesson learnt. My inital reaction was merited, but should not be directed to Xerox so am updating Trust Pilot review accordingly since Xerox have done nothing wrong.

James in bay area was very very helpful he deserves a raise far beyond what was expected fixed our printer in a very timely manner

Workstation 6515 performed well for 2 years of light use until the black TONER needed replacement and also the black DRUM cartridge went??? I bought from XEROX PARTS and "replace TONER" msg went away but "replace DRUM cartridge" error msg remained. I asked Xerox Corporate to get involved and they did respond providing an excellent local service technician (at no cost to me). I took 3 visits to diagnose and fix the issue (a faulty lower/inner tray with bad black contacts that sense the chip on the DRUM cartridge). The device works extremely well now and I love the print quality and positive response from XEROX CORPORATE!

Do remember this company, they will not become Microsoft so Microsoft could really make it, see my point ? Make it usefull for all possible reasons out there, I do want to get job here to see how it's working from inside. Remember that guys please.

I just talk with Kevin, which was the technical support online, and he was very patient and he help me with everything I was needing.