Way – Cashback, Rebates & Rewards

Provided full refund in dollars when requested. Claims 4.5 stars on Trustpilot, despite actually having less

Yesenia went over and beyond to help me get the right plan for me. She didn’t stop until we figured it out! She heard a coworker be extremely rude towards me and she stepped right in taking over the situation and getting me the perfect plan for me she was beyond pleasant and a delight to talk to.

After talking with a supervisor, I received the needed support Prior to talking to supervisor this was my review: Horrible customer service. I was double charged due to a website issue (blank page after submitting, no obvious confirmation and then reloading of the site). I made reservation about 10 mins prior to check in. Tried chatting with customer service but site wasn’t working with the chat. Finally found their phone number 2 minutes after check in and they wouldn’t cancel the duplicate reservation because it was past check in. They told me to email them. Tried that multiple times and just got no’s and that $34 of way’s money is more important than doing the right thing.

Way did credit my account which was the right thing to do. I have used Way in the past with no issues. I will use again.

George from Medesto California was awesome! Great customer service, beautiful spirit and he has a funny sense of humor. Customer service at its finest.