VICI – Cashback, Rebates & Rewards

I have been shopping with Vici for a few years now. I was SO hesitant at first because I think they popped up as an ad in my Instagram feed. I had never bought from an online boutique at this point (I think they have actual locations in California), and this was the first. Love everything about Vici... my one complaint is that the daily and weekly drops will eventually bankrupt me. Their clothes are gorgeous, and they have a wide variety of styles and sizes to accommodate everyone. There were a few times when sizing didn't work for me, I can't ever get a pair of their jeans to fit right, but returns are never a problem, and customer service is responsive. A lot of people complain that refunds are store credit only, but they make it super clear in their terms, so that was something that never bothered me or took me by surprise. I actually think this makes them more lenient with returns. I decided I didn't like the way a shirt fit me probably two months or longer after purchase (didn't wear it, just tried it on). They refunded me in store credit without issue. They constantly have sales that are 20% off or more, and they often pair sales with "Vici bucks" where you get a gift card sent to you to use on a purchase. LOVE Vici, definitely give them a chance!

Although it didn’t start out as 4 stars, in the end I spoke with Angelina who was very helpful. I was able to get a refund for my items due to their system not being able to make changes to orders about 5 weeks ago.

Awesome customer service! Vanessa helped me out and was quick to respond. Vici replaced the items that got lost and damaged in transit. So thankful for such great customer service!

I recently dealt with Jennifer S. from the customer care service department. She was very helpful and quick with her response to the issue I had encountered with a wrong size being sent to me. All of the Vici clothes I ordered are made with great quality and the price point is appropriate. Will continue to shop here due to my experience.

Cassie made my whole experience with Vici simply amazing she was knowledgeable and efficient. I've ordered from Vici many times but this was my first experience speaking with their customer service and they did not disappoint. If only all companies had people like Cassie on their staff!