Vans – Cashback, Rebates & Rewards

Ordered a pair of shoes. Wrong sized showed up, however the return process and customer service got it sorted out very fast!

Just excellent. Fab shoes great styles!

Great customer service from ‘Jordan’ at the Braintree Village Outlet Store. Polite, helpful and very efficient. Nothing was too much trouble. Was shopping for presents for my sons birthday and this staff member was very knowledgeable about the products. Very rare these days to receive such good service. He’s a credit to the company and we will definitely return to this store again.

I had an issue in that the tracking of the one particular pair of shoes didn't update on Yodel for near a week despite the rest of the order despatching at the same time and arriving the next day, but customer services were absolutely excellent. Not only that, but after I had contacted them about my concern on the tracking not working, they actually kept an eye on my order. An hour after I had an email from Yodel that my order had finally moved along to it's next stages of delivery, I had an email from 'Ligia G' that they had been updated on the delivery which was entirely unexpected after reading all the negative reviews. The same person handled my issue throughout and was incredibly polite, supportive and all-out excellent in their approach. All the products I received were exactly what I expected with no condition issues, or defects, were well packaged and everything else you'd expect

How do these guys not get 5 stars every time! Affordable, stylish...I must have 10 pairs in different colors.