Treatwell UK – Coupons, Promo Codes & Special Offers (66)

Treatwell is amazing. The app is very easy to use and always shows me salons 'near my current location' which I wouldn't otherwise know about. I have booked multiple times through the app for my hair appointments. I have had an issue with the venue cancelling for no reason, but, this is the salon's fault and not Treatwell. I couldn't fault my experience with the app or Treatwell itself. Would highly recommend to all my friends and family. One thing I would like to see though, is more salons in my hometown.

Dopo tanti anni a cercare un gestionale, ho iniziato ad usare Treatwell qualche mese fa e non posso più farne a meno. Gestionale molto semplice e intuitivo, io e il mio staff abbiamo iniziato subito ad usarlo senza problemi. L'unica pecca è l'assistenza che risponde più velocemente nella chat che al telefono, ma tutto sommato ho sempre risolto tutto. Prezzo buono, sms di promemoria gratis sono il punto forte.

Ebony at OzzieRizzo is truly amazing. My hair colour was just perfect - She used great hair friendly and ammonia free products (Inoa) and treated my hair with great care. My blow dry was also perfect. My hair is thick and wavy and Ebony was so professional and made it look beautiful. Im defintely coming back again. Finally found the perfect hairstylist in Richmond.

I had an issue after booking the wrong venue via a paid ad posted by Treatwell, and initially left a negative review on Trustpilot because my attempts to contact Treatwell via their website were met with automated emails, and I was only contacted directly by Treatwell once I’d left a negative review publicly, which I found quite annoying. But once the issue was highlighted it was escalated within the business and quickly rectified. Treatwell followed up with me to explain what had happened and issued me with a refund as a goodwill gesture. It was challenging to get through to customer services initially, but since then I have been impressed by the friendly and constructive attitude of the person I spoke to and the positive intent and values behind the business in providing an honest and effective service.

Treatwell is easy to book with, the communication is good and there is plenty fo choice. So why haven't I given it a higher score? Simple - the lovely smallish salon I went to said that Treatwell charge FORTY PERCENT COMMISSION. Even if you have clients then booking directly with the salon afterwards a) 40% is massively high and b) wouldn't companies stay loyal to your booking platform if you didn't charge such a massive fee? Edit: Treatwell got back to me and clarified a point which is fair enough. I've added another star.