Tower Hobbies – Cashback, Rebates & Rewards

I am surprised to see the 2.5 stars with Tower Hobbies. I have been ordering plastic models from this site for just over a year now, and they never failed my orders. I joined as a "premium" member for $10 a year, and all my orders shipped free. I have also used their "premium" member coupons to get another 20% or so off already 20% off Tamiya plastic models, and that's the best prices I have seen online. I have been building Tamiya models for almost 60 years, and I know the prices! Another good thing about Tower Hobbies is when an item is in back-order, they never charge it until they ship, and I still get the coupon-discounted price that I was promised when I ordered. Well, I am old and have patience; I ordered a Tamiya 1/350 USS Missouri (Mighty Mo) last June, and I finally got it last week ... 8 months later ... with a price 20% less that anywhere I looked! BTW, this one goes to my 9-year old grandson, and his name is Momo.

I've been a Tower Hobbies customer for just over a year. I have been impressed with their products and their ability to ship most items the same day they are ordered--provided they are ordered in the morning. Their products have always arrived on time or before. I have spent at least $2,000 with them and all products were received in working order. I only had one issue with a part (that came with a charger), and they replaced the defective item at no cost. Their customer service and product support is good, however wait times on the phone contacting them are excessive--at times, over an hour. Recently, they put up a new website that now permits customers to chat online with their representatives. I used it today and it proved much better than waiting on hold. Hopefully, this will increase their ability to provide timely customer and product support. Their new website has been up for a few weeks and is a disaster, Accordingly, it is in need of urgent attention. The site lacks virtually any product reviews, and product information on smaller cost items is sparse. In addition, much of information regarding purchase history has yet to be migrated. Lastly, the ability to make payments on purchases over time through Affirm or "EasyPay" is currently not available. I trust that they will get these issues corrected.

Excellent customer service, Love there product, and I've never ever been disappointed with them.

My son is a Science geek and loves to read about space. So I gifted him a Estes Tandem-X Rocket from this site. He is absolutely in love with this product. I will definitely come here again to buy more! Amazing service.

5 stars but due to limits on product stock/availablity vs other sites like ebay makes me want to give a 4... Service,shipping,pricing overall however makes it definitely worth while shopping here! Multiple time purchaser of tower hobbies. Payment plan options are really helpful for people on low budget that can only handle a montly single payment.