Totokaelo – Cashback, Rebates & Rewards

Got few things on sales, and the pants that cost more than 230 is not returnable even though the fit looks really different from the picture. Not an easy place for online shipping with the rigid return policy.

My introduction to this company was through a fraudulent transaction. I found the way in which they Handel the return unacceptable. I shipped the package back quickly and the shipping charges weren’t fully refunded as promised. Absolutely ridiculous. Don’t trust dealing with them.

セール価格で購入したにも関わらず、定価のINVOICEを付けて送ってこられました。そのせいでこちらは定価の関税を払わされることに。そしてそれを指摘しても返金なし。 挙句の果てには関税はそちらの責任だからと言い張る始末。いくらセールで安くなっていても絶対に使わない方がいいです。セール価格で買っても、定価のINVOICEを付けられてとんでもんない関税を払わされますから。加えて商品も今どきそんな酷い梱包あるか？というレベルです。くしゃくしゃになって届きました。 以下はあちらの回答です。サイトに投稿することは伝えた後のメールですので掲載は問題ないと思います。 Caroline Michaud (Totokaelo) Jan 27, 10:56 AM EST Hi there, As stated on our web site, International customers are responsible for all duties, fees and taxes applied to their packages by the customs office. We are happy to provide the correct invoices, but are unable to refund any fees associated with the import of items. Unfortunately, we cannot recover any packages abandoned by the customer in International locations. We apologize for any inconvenience. Here is our International shipping page for your convenience: Best, Caroline

I was very hesitant to order from Totokaelo, given the bad reviews on here. However, I thought there was nothing really to loose since i would be using paypal to pay, and paypal has a pretty awesome 100% buyer protection. I ordered 3 separate orders, and received them all pretty quickly. Only problem, if there was any, was that i ordered some amazingly priced rick owens jeans that I did not receive conformation of shipping for, however the item did ship and got here in no time. This place is definitely on par with Ssense and Mrporter. They have great online customer service too.

I was hesitant when I saw the poor reviews, but they have been great with shipping and the order process was quick and I am satisfied with product they sent me.