The Paper Store – Cashback, Rebates & Rewards

Same as the rest...they claim to have inventory but canceled the order. Do not do business with this company.

This happened on November 16th 2023 between 18:00 to 18:45 PM eastern . It is a Thursday- people who were working did a phenomenal job -first to give the directions- very polite, pleasant and good communication, what i was looking for ThanksGiving card- they made it possible in no time- like packet of them -they got it nice...Only i used to be HallMark member for many years -not sure what happened to that- they are retailers ...we can see that later... According to Jordan who was nice, people who might have worked on that day could be Ms. Darlene and Ms. Fransci- they do not have a registry to check the dates or time people worked in the roster i believe- or she may not have access to sure- All good . Plese ensure to pass on to the management. Please let me know where else i can post it. Thanks Nancy in the Call center was super amazing and wonderful to help out as always. Thanks again Sri Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademarks: #5030763 & 4837686 "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit" "Honesty is the Best Policy"Be Truthful,Honest and Fair"

They refused to return my item because it was 4 days past. Item not used, not seasonal, ticket attached, with receipt and still in stock. When I asked if I could return without the receipt the cashier stated it would still know the date I bought it when they entered my info. Ridiculous and not good customer service. I emailed customer service department but no resolve there. They’ve lost a good customer over an $8.99 item.

I received a Comfy (Quarter Zip) from The Paper Store which differed in both the thickness of the fabric and sherpa lining from the same identical item I recently purchased from another merchant. In addition, The Paper Store immediately removed my honest and dignified customer review specific to the questionable authenticity of this product. Shame on The Paper Store for their failure to ensure consumers are recipients of authentic Comfy inventory! Buyers Beware!

Their inventory is always off when you look online, then go there and it’s not in stock. They told me last time it’s because the inventory goes in their system when it’s shipped to them before it even gets to the store. That is ridiculous. Returns are almost impossible, I will never shop there again, wish I could give them a negative star.