FitVille – Cashback, Rebates & Rewards

Comfy shoes, really roomy and padded. Excellent customer service, returned emails promptly and offered alternatives she one pair was too small. All in all great service.

The shoes are great and the customer service is also fab. Had to exchange my shoes for a different size and the customer service team did this quickly and efficiently.

Order 2 pairs of trainers, going by the reviews I went a size smaller but unfortunately they were both too small. Fitville were brilliant with their communication and offered me replacement pairs at a bigger size for a reduced price. The only issue was 3 of the pairs came from China so delivery was a little longer than expected but still not too bad, around 10 days in total. The shoes are great, well made and comfortable.

Great experience overall - My most recent purchase didn't fit correctly. The return process was easy and they are sending me a new pair in a different design that looks like a better fit for me.

My husband ordered a pair of shoes in his regular size, but they were too big. So I contacted Fitville and they responded within 24 hours to explain the return process. We bundled them up, shipped them back, and sent the company the tracking #. A new pair (a size smaller) was sent out immediately. Unfortunately, the new ones were too small. So we again contacted them and they approved our new return. Once again, I provided the tracking # and they are immediately sending out a new pair. My only issue is their return process. Having to return them fully at our cost is a bit frustrating. I have had to put out over $25.00 to ship shoes back. It would be nice if they at least offered discounted return shipping. I also ordered shoes and I love them. The fit is perfect, I love how I can just step into them without having to untie them. I have to say, their customer service has been top-notch.