Things From Another World – Cashback, Rebates & Rewards

It's so cringe that some order get messed up that doesn't make sense at all. So as you all know you can set your shipping and packaging preferences that apply for your (pre-)orders. (You basically set this normally once) Last year out of the blue they messed up an order that was send without any protection (Also didn't get charged for it). But you get it the package came in in really rough shape. Also the comics banged up by the transport. Fine contacted support and they said yeah your settings where changed. So now my last experience tops it all. Now i saw a statement incoming from my creditcard company that was extremely high compared to all other payments done in the past. So looked it up and my order was shipped with high shipping costs? This joke costed me almost 65 euros in total where it normally costs like 10euros. The only things they can say in support is sorry and it would not happen again and you must have changed it yourself and then the support team changes these settings back? I asked for a refund or a concession but nothing. The joke is i ordered many times i think (10/12 orders and probably in 1 to 3 batches, probably around +- 20 comics/books). And overall i was happy but this tops it for me leaving a bad review. So 2 orders where magically different then all the other orders that came in correctly. To be clear my last experience was also the last order i should receive from them. But this is also the experience that makes me never order again with them. You all have been warned.

Absolutely terrible Customer Service. They cancelled an order I had waited a significant amount of time for, and were nearly impossible to get help from. Phones go unanswered. Chat is mostly unmanned. After several HOURS being #1 in the chat queue I encountered an incredibly rude associate. Avoid these guys like the plague, because you will be disappointed.

I loved TFAW until today. Yesterday I clicked preorder on a couple comics, figured out they weren't what I wanted, went to remove them, and couldn't. I emailed TFAW to cancel the preorders and was told it would put a strike on my account, and I already had two. I was never told about any strikes. I had asked them to remove a couple items before which were *very* late on fulfillment, but wasn't told anything about getting a "strike." So they penalize my account for their bad service.

it took some time for delivery but I am satisfied

only bought from them once so far. But comics are a great deal since the price is right on the cover and they sell them cheaper if you pre-order them. Shipping is another story.