Tervis – Coupons, Promo Codes & Special Offers (35)

Is there a gas leak at Tervis? I made an order 12/3 for a Christmas present, well within the delivery window Tervis provided, but even paid extra for expedited shipping just to be safe. Two weeks went by, and they hadn't even started processing the order. I had to chase them down over email for days just to get some sort of update, which of course I never got. If customer service did respond, it was either coldly dismissive or hilariously incompetent, frequently providing inaccurate information and saying the order would ship out any day now. The day before Christmas Eve, big surprise! They had a manufacturing issue and never made the order. I then spent the following month having to chase them down for any updates about my refund. In 2018, I made a similar order and had absolutely no issues, a great experience. This was a total 180. I wish I had googled them before ordering again; then I would have learned about Tervis's recent bankruptcy and apparent implosion. Whatever is going on over there is not worth dealing with - private equity claims another victim and Tervis is effectively a dead company, barely limping along. Skip them and shop somewhere that will actually process your order after taking your money. And if they ignore your refund request, talk to your bank and they will help. Bye bye Tervis, will miss you!

I should have stopped myself from placing the order after spending over a full week on their website that kept freezing. All I was trying to order was simple monogrammed cups as a gift. One person finally did get back to me that knew how to avoid the “freezing” template by working kind of backwards. My order was finally completed on 12/2 and was given a delivery date of 12/20 - 12/23. I received an email from the company on 12/24 telling me that my order will not be made or delivered on time. They offered a discount on a future purchase to make things better. No thanks, and I really appreciate that you told me 1 day after the delivery was expected, and on Christmas Eve. There goes that gift. Within the same hour of receiving this email notification, I wrote back and asked what the new delivery date was. I expressed my disappointment in their late notice on Christmas Eve, and requested that a discount be applied retroactively, or to at least not make me pay for shipping. I immediately received an auto response telling me their office is closed on 12/24 - 1/6. I don’t understand how a company would treat their customers like this. When they finally wrote back to me, I was told there was nothing they could do and still didn’t give me a delivery date. The order surprisingly showed up 15 days late. If this had not been a gift specificity asked for, I would have called my credit card company to stop the transaction immediately and returned them if/when they showed up. This is a warning to NOT buy from Tervis. Spend your money somewhere else, with people and companies that actually care.

I ordered a Tervis tumbler from Fanatics and it arrived damaged and looks terrible. It has a patch of rust on the side (the tumbler says 2022 so not sure if it's just old and that's why??), the plastic is bubbled to the point where it looks like you're meant to pull the plastic off the tumbler. When they printed the Lions logo the printer must have been low on ink as the blue in the Lion is streaky, and there is some scratches in the white part of the cup. I've had a terrible experience trying to get a new tumbler and after reading comments on the Tervis facebook page it looks like a lot of other people are having major issues in getting their orders and customer service is closed until 2 January.

I wanted a customized tumbler, but first you must create an account, so I did. They even sent a welcome email. I tried to sign in but it told me something was wrong. I'm sure I got the password right, but I tried the Forgot Password link. That was three days ago and still no response. I tried again yesterday and still nothing. I wrote to Contact Us and no response.

Ordered a photo tumbler (with numerous photos) from Tervis on 11/30/20. They shipped it on 12/16/20 vis USPS First Class and I received it on 12/23 -- in time for Christmas. The tumbler turned out great! Love it!