Tadashi Shoji – Cashback, Rebates & Rewards

This is a saga. To start with, I love their dresses and have several in my closet. I decided that, for my son's wedding, rather than buy from Nordstrom, I would order directly from the company, which had more selection. I called to confirm that if I ordered 3 dresses and returned 2 (pretty standard for online formal dress ordering) I would be okay. They said yes. I received the 3, picked one, and returned the other 2- in original packaging, pristine condition- less than a week after receiving them. The return was confirmed a little over a week later. Then the trouble started. Almost 3 weeks and no refund posted...then I received an email saying that I had altered one of the dresses (I had not) and that they were sending it back to me. No mention of the second dress that I had returned. Called and emailed repeatedly and got no answer. Finally, after 2 days, I received an email saying they stood by their decision. I suggested that they had mixed up orders, asked about the other dress and why they hadn't mentioned it in the email. I got a subsequent email confirming a refund for the other dress, which was a relief, but I am still out over $500 for the dress they said I altered. They asserted that the paperwork stays with the dresses; they couldn't have gotten it mixed up. It was all beyond frustrating. I finally got the returned dress that they said was altered: it was altered, but it was not the dress I returned to them. This dress is way too short for me to wear. I have taken this issue to the CA attorney general as well as the Better Business Bureau. Tadashi Shoji refuses to admit their mistake. Horrific customer service and dishonest company.

First off excellent quality on dresses. I did end up having to return one (regretfully) , it just ended up being too big on the sleeves. Next size down would be too small. Took a little longer than normal to get my refund but customer service was on it and contacted me right after I contacted them. Very good customer service! I will be ordering again.

My wife ordered a dress from them online and I should of known it was going to be problem when the confirmation email from Tadashi was in my spam folder. The dressed looked nothing like the pictures and the material was so cheap, it seriously looked a Halloween costume/clown suit. We returned it in the exact same condition when it arrived but after almost 3 weeks still no refund. When I called the company and spoke to a “CINDY” she kept interrupting me and talking over me. Pretty much told me I need to wait and that they will issue the refund at their convenience. So I ended up filing a dispute with my credit card company. Stay away from this company!

Terrible experience with dress ordering and customer service at Tadashi Shoji online. Customer service representative interrupted me while talking, talked over me, was rude and unprofessional. Despite these dress being rather pricey their customer service is horrible. DO NOT SHOP THERE, IT'S NOW WORTH THE HASSLE.

The dress was too small. I really liked it. Should of went with a bigger size. Also took a while to get it. My other dress from vandresses.com arrived earlier than I expected. I was pleased with it.