Swimm 2000 – Coupons, Promo Codes & Special Offers (20)

Poor customer service

Placed an order for a complete kit as my swim bag got stolen. Figured I could make do with no gear whilst waiting for the shipment. get an email 4 days later saying they are not sending me anything unless I double the original shipment cost. meanwhile, my original payment has already gone through. I queried this over multiple emails back and forth and when I called them out for the extortion I was blatantly abused via email and told ill just never get my gear... I did get a refund but not the total amount I paid. find a different provider for gear. service is terrible and unreliable.

I received a damaged item and they are not taking responsibility. Very bad customer service, assuming I'm lying. They have asked me to contact the manufacturer which I already did, however, they cannot do anything as item was not purchased through them. It is a very expensive swim suite that I cannot used because it has hole in the fabric. Very unhappy and upset customer that has wasted a lot of money on a damaged and unusable suit. Seller is not answering to emails and obviously they are doing nothing to fix this.